HDFC Credila Financial Grievance Redressal – Escalation Matrix

First Level Escalation

If the customer has any query/issue, he/she can raise the concern to the Branch Manager. However, the customer can personally visit branch and give the complaint in writing to the Branch Manager.

Alternatively, customers can also lodge their complaints on the provided form
https://www.hdfccredila.com/customer-service/write-to-credila.html

Second Level Escalation

If the customer is not happy or satisfied with the provided response at Level 1 or there is no response from the company within 10 working days, he/she can raise the complaint to the Grievance Redressal Officer as under:

Grievance Redressal Officer & Nodal Officer
HDFC Credila Financial Services Limited
B-301, Citi Point
Next to Khinoor Continental,
Andheri-Kurla Road, Andheri (East)
Mumbai – 400 059,
Maharashtra, India

Email id: grievance@hdfccredila.com
Contact details: +91-96070-09569

Note: Before escalating the issue further, customers can also write to higher authorities of HDFC Credila for quick response at support@hdfccredila.com.

Third Level Escalation

If the complaint of the customer is not addressed within a month’s time by the above-mentioned levels or the provided resolution is not satisfactory, he/she can reach out the Officer-in-charge of Regional Office of DNBS of RBI as under:

CGM-DNBS Officer-in-charge
Mumbai Regional Office,
Opposite Mumbai Central Station,
Near Maratha Mandir Cinema, Byculla, Mumbai – 400 008

Email id: bomumbai@rbi.org.in
Contact details: 022-24931214