First Level Escalation
Customers can contact customer care at 044-7122 5000 or use the below-mentioned link to file the complaint online
https://ccms.cityunionbank.in/ccmswebportal/complaintmaster.aspx
Second Level Escalation
If the issue is not resolved after the first level escalation, the customer can contact the respective Grievance Redressal Officer. Details of the Grievance Redressal Officers can be found using the following link:
https://www.cityunionbank.com/grievance-level-ii
Third Level Escalation
If the issue is not resolved after the second level escalation, the customer can contact the Principal Nodal Officer. Details of the PNO are available at the following link:
https://www.cityunionbank.com/grievance-level-iii
Fourth Level Escalation
If the issue still stands unresolved, consumers can take it to the banking ombudsman by filing a complaint at the link shown below:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication