Baroda Gujarat Gramin Bank Grievance Redressal – Escalation Matrix

Updated: 18-12-2023 10:50:10 AM

First Level Escalation

At the first level, customers can call customer care to lodge their complaints. Customer care for Baroda Gujarat Gramin Bank can be reached at the following numbers: 0265-2361 210 and  0265-2361 260.

Second Level Escalation

If the issue remains unresolved at the first level, customers can reach out to the regional grievance redressal officer at the following link.

 https://www.bggb.in/grievance.php

Third Level Escalation

If the customer is not satisfied with the resolution at the second level, he/she can write a complaint to the bank’s ombudsman at the URL given below:

https://cms.rbi.org.in