First Level Escalation
If raising the complaint for the first time, the customer can call the bank at 020-25614259 or can send an email to cmcustomerservice@mahabank.co.in
Alternatively, customers can also lodge their complaints online here:
https://bankofmaharashtra.in/pgrs/register_grievance?source=w
Second Level Escalation
If the complaint of the customer has not been resolved by customer care, he/she can reach out to the concerned Zonal Heads. Below-mentioned is the link attached of the concerned Zonal Heads:
https://bankofmaharashtra.in/nodal-officers-for-public-grievances-at-zones
Third Level Escalation
If the complaint of the customer has not been addressed at Level 2 or there is no satisfactory response provided, he/she can reach out to the Nodal Officer for Public Grievance at Head Office as under:
Senior Manager – Customer Services & Grievance, Bank of Maharashtra
Head Office, “Janmangal”
1177, Budhwar Peth, Bajirao Road, Pune – 411002
Contact details: 020-24504211/020-24504228/020-24504234/020-24504230
Email id: hocomplaints@mahabank.co.in
In case the Senior Manager fails to resolve the issue, the customer can further escalate the issue to the Principal Code Compliance Officer/Chief Nodal Officer/Chief Grievance Officer as under:
Deputy General Manager, Chief Operating Officer-Customer Service & Grievance, Bank of Maharashtra
Head Office, “Janmangal”
1177, Budhwar Peth, Bajirao Road, Pune – 411002
Contact details: 020-24504230
Email id: agmcustomerservice@mahabank.co.in
Escalation to Ombudsman
After exhausting all the above-mentioned levels, if the customer is still not satisfied with the resolution provided, one can further escalate the issue to Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
Read More : Bank of Maharashtra Customer Care