Axis Bank Grievance Redressal – Escalation Matrix

First Level Escalation

If the customer is raising the complaint for the first time, he/she can call the bank at 1860-419-5555/1860-500-5555 or send an email to https://application.axis.bank.in/webforms/axis-support/index.aspx

To lodge a complaint, click on the link below

https://application.axis.bank.in/webforms/axis-support/index.aspx

Second Level Escalation

If the customer is not satisfied with the response provided at Level 1 or there is no response provided within 10 working days, he/she can raise the issue to Circle Nodal Officer/Nodal Officer at HO as under:

Mr. Ashok Sunar,
Axis Bank Ltd,
NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC,
Airoli Knowledge, Park, Airoli, Navi Mumbai-400708

Email id: nodalofficer@axisbank.com
Contact details: +91-80-61865200 (9:30 AM to 5:30 PM)

Third Level Escalation

If the customer has not received any response within 10 working days from Level 2 or the provided response is not satisfactory, he/she can further escalate the issue to the Principal Nodal Officer as follows:

Ms. Deepti Radkar
Principal Nodal Officer
Axis Bank Ltd, NPC1, 5th Floor,
“Gigaplex” Plot No I.T.5, MIDC,
Airoli Knowledge Park Airoli,
Navi Mumbai – 400708

Email id: pno@axisbank.com

Contact details: +91-080-61865098 (9:30 AM to 5: 30 PM)
Timings: 9:30 am to 5:30 pm Monday to Saturday (except second and fourth Saturdays and Bank Holidays)

Escalation to Ombudsman

If the complaint has not been addressed within 30 days from the date of raising the complaint or the provided response is not satisfactory, the customer can approach to Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication