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Aditya Birla Finance Grievance Redressal – Escalation Matrix

Home Aditya Birla Finance Aditya Birla Finance Grievance Redressal – Escalation Matrix
Updated: 21-04-2023 06:01:14 AM

First Level Escalation

In case a customer/account holder wants to raise a request or wants to get any issue resolved, he/she can either contact at 18002707000 or visit the branch. The below-mentioned link has details of the branches with address.

https://personalfinance.adityabirlacapital.com/pages/branches.aspx

Alternatively, an account holder can also lodge the complaint by filling the grievance form on their website.

Second Level Escalation

If the customer is not happy with the resolution provided at Level 1, he/she can lodge the complaint to Customer Redressal Officer by filling in the complaint form under Level 2 provided in the link.

Third Level Escalation

Even after reaching out to the Customer Redressal Officer, if the customer does not receive a satisfactory response, he/she can approach to Nodal Officers. Details of Nodal Officers are provided in the link in Level 3.

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