General Queries and Service Enquiries
If raising the complaint for the first time, customers can call at 1800 123 9878/1800 208 1788 or send an email to customercare@utkarsh.bank.
Alternatively, customers can also raise their query on the provided link
https://odr.utkarsh.bank/utkarsh-mbank/
First Level Escalation
If the customer is not satisfied with the resolution provided by the customer care, he/she can further escalate the issue to the Nodal Officer of the bank at nodal.officer@utkarsh.bank.
Second Level Escalation
If the customer is not satisfied with the resolution provided at Level 1 or there is no response within 10 working days, he/she can reach out to the Principal Nodal Officer of the bank as under:
Principal Nodal Officer
Utkarsh Small Finance Bank Ltd.
S-24/1-2, 2nd Floor, Mahavir Nagar,
Orderly Bazaar, Varanasi,
Uttar Pradesh, PIN – 221002
Email id: pno@utkarsh.bank
Contact details: 91 – 8189042404/0542-7109208
Escalation to Ombudsman
If the customer is not satisfied with the response provided at the above-mentioned levels or there is no response from the bank within a month’s time, he/she can reach out to Banking Ombudsman as under:
Complaint form: https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
Email id: crpc@rbi.org.in
Address: Centralised Receipt and Processing Centre,
Reserve Bank of India,
4th Floor, Sector – 17, Chandigarh – 160017
Read More : Utkarsh Small Finance Bank Customer Care