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SBI Card offers credit card ranging from basic to premium to super-premium categories. A dedicated team of customer support personnel has been put in place by the organization to register and resolve the queries and complaints of its customers. Cardholders can reach SBI Credit Card Customer Care team through call, email, letter or SMS.
SBI Credit Card customers from Delhi can call on the following numbers for raising a query or complaint:
If the customer fails to contact SBI credit card customer care Delhi through above mentioned numbers, they can also get in touch with the team through SMS. If you need a call back, you can SMS PROBLEM to 9212500888 and can expect a call back within 24 hours.
Send HELP to 5676791 from registered mobile number
Other SMS Service Codes for SBI Card:
| Kind of information needed | Send an SMS to 5676791 |
| Available credit and cash limit | AVAIL (space) Last 4 igits of your SBI card |
| Balance enquiry | BAL (space) Last 4 digits of your SBI card |
| Block your lost or stolen card | BLOCK (space) Last 4 digits of your SBI card |
| Last payment status | PAYMENT (space) Last 4 digits of your SBI card |
| Reward point summary | REWARD (space) Last 4 digits of your SBI card |
| Subscribe to e-statement | ESTMT (space) Last 4 digits of your SBI card |
| Request for duplicate statement | DSTMT XXXX MM (Statement Month in MM) |
Customers who have queries or complaints can also connect with SBI credit card customer care team on twitter to resolve the same. SBI Card is very active on Twitter and gives quick response to tweets.
SBI Card’s Customer Care Twitter Handle is @SBICard_Connect.
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To keep customers happy and to ensure an everlasting relationship with the bank, SBI provides a separate link on their website to monitor all your complaints, grievances and queries. Their grievance redressal mechanism is prompt in resolving every matter reported with them. They will help you to provide the best possible solutions for your problems. You can contact SBI bank in any of the following ways.
Call SBI Credit Card Customer Care Number
Dial 1860 180 1290, 39 02 02 02 (Prefix local the STD code) or 1800 180 1290 (toll free). Customer care executives are available 8am-8pm from Monday to Saturday.
Write to SBI Customer Service Manager
For credit card related queries you can write on the following address:
Manager- Customer Service
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India.
E-mail to SBI Bank
You can also lodge your grievance by sending e-mails. You can e-mail your concern in detail to: feedback@sbicard.com. You must ensure that you write your 16-digit SBI Credit Card number & contact number in the subject line.
If a complaint is not resolved by any of the above channel then you can approach to the Grievance Redressal Officer in Delhi/NCR.
Following are the details:
Mr. Saurabh Gaur
Senior Manager,
DLF Infinity Towers, Tower C,
10th–12th Floor, Block 2, Building 3,
DLF Cyber City, Gurgaon –122002
Haryana, India.
In case you think that the resolution offered to you is not satisfactory then you can escalate the issue to the Principal Nodal officer appointed by SBI Cards through email/ letter. Principal Nodal officer will review the grievance and will resolve it with the co-ordination with departmental heads. Delhi/ NCR customers can email and send letter on the following address.
| Letter | |
| Prinipalnodalofficer@sbicard.com | Principal Nodal Officer, SBI Cards PO Bag 28- GPO, New Delhi-110001 |
If you’re still not satisfied with the response within a month, then you get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.
Facing Issues with Your only Credit Card
Consider applying for a back-up credit card and get:
- Additional Credit Cards
- Higher Credit Limit
- Better Credit Score
*Annual Fee may vary depending on the credit card you are eligible for.
I have been using SBI Credit Card since 2019. I like the shopping and travel benefits a lot, but the rewards rate is unsatisfactory. With a high annual fee, it is expected that the credit card will offer decent rewards. The customer care service is also very good. Overall, it is good.
No extra rewards or benefits. Only basic features. Could have been better.
SBI Simply Click is a good card for online shopping. I get a lot of rewards. Recommended!
Wonderful credit card for travellers. Free membership helps a lot. Fee is high.
I got this card when I had to travel a lot for work every month and it gave me good benefits. But the annual fee is high; it would have been better if I could get similar features for a lower fee. Other features are also good.
This is a great card for me as I shop at Big Bazaar and FBB frequently. The annual fee is also very less. I recommend this for regular shoppers.
