SBI Credit Card Customer Care Delhi

If you want to get in touch with the credit card customer care department of SBI be it regarding your reward points, credit card blocking or to file any complaints related to credit cards, you can contact on the SBI 24×7 credit card customer care toll-free number: 1800 180 1290. You can also get your queries sorted through the Interactive Voice Response System (IVRS).

SBI credit card customer care numbers for Delhi customers are 011 – 2336 1631, 011 – 2334 5756, and 011 – 2336 1070.

SBI Credit Card Customer Care Numbers City Wise:

City	Customer Care Numbers
Bangalore	080 – 2594 3030
Mumbai	022 – 2644 5532, 022 – 2644 5533
Chennai	044 – 28214635
Hyderabad	040 – 24756925

You can connect to SBI credit card customer care executives on twitter as well to resolve your queries.

Customer care on Twitter

Use @SBICard Connect to reach out to SBI card representatives.

If the customer fails to contact SBI credit card customer care Delhi through above mentioned numbers they can get in touch with the team through SMS. Just send HELP to 5676791 from your registered mobile and the executive will get in touch with you shortly to handle your query. If you need a call back, you can SMS PROBLEM to 9212500888 and can expect a call back within 24 hours.

Here’s the list of information you can get through SMS service of SBI:

Kind of information needed	Send an SMS to 5676791
Available credit and cash limit	AVAIL (space) Last 4 digits of your SBI card
Balance enquiry	BAL (space) Last 4 digits of your SBI card
Block your lost or stolen card	BLOCK (space) Last 4 digits of your SBI card
Last payment status	PAYMENT (space) Last 4 digits of your SBI card
Reward point summary	REWARD (space) Last 4 digits of your SBI card
Subscribe to e-statement	ESTMT (space) Last 4 digits of your SBI card
Request for duplicate statement	DSTMT XXXX MM (Statement Month in MM)

To keep customers happy and to ensure an everlasting relationship with the bank, SBI provides a separate link on their website to monitor all your complaints, grievances and queries.  Their grievance redressal mechanism is prompt in resolving every matter reported with them. They will help you to provide the best possible solutions for your problems. You can contact SBI bank in any of the following ways.

Call SBI Credit Card Customer Care Number

Dial 1860 180 1290, 39 02 02 02 (Prefix local the STD code) or 1800 180 1290 (toll free). Customer care executives are available 8am-8pm from Monday to Saturday.

Write to SBI Customer Service Manager

For credit card related queries you can write on the following address:

Manager- Customer Service

SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India.

E-mail to SBI Bank

You can also lodge your grievance by sending e-mails. You can e-mail your concern in detail to: feedback@sbicard.com. You must ensure that you write your 16-digit SBI Credit Card number & contact number in the subject line.

If a complaint is not resolved by any of the above channel then you can approach to the Grievance Redressal Officer in Delhi/NCR.

Following are the details:

Mr. Saurabh Gaur

Senior Manager,

DLF Infinity Towers, Tower C,

10th–12th Floor, Block 2, Building 3,

DLF Cyber City, Gurgaon –122002

Haryana, India.

 In case you think that the resolution offered to you is not satisfactory then you can escalate the issue to the Principal Nodal officer appointed by SBI Cards through email/ letter. Principal Nodal officer will review the grievance and will resolve it with the co-ordination with departmental heads.  Delhi/ NCR customers can email and send letter on the following address.

Email	Letter
Prinipalnodalofficer@sbicard.com	Principal Nodal Officer, SBI Cards PO Bag 28- GPO, New Delhi-110001

If you’re still not satisfied with the response within a month, then you get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.