SBI Credit Card Customer Care Delhi

If the customer fails to contact SBI credit card customer care Delhi through above mentioned numbers, they can also get in touch with the team through SMS.  If you need a call back, you can SMS PROBLEM to 9212500888 and can expect a call back within 24 hours.

Send HELP to 5676791 from registered mobile number

Other SMS Service Codes for SBI Card:

Customers who have queries or complaints can also connect with SBI credit card customer care team on twitter to resolve the same. SBI Card is very active on Twitter and gives quick response to tweets.

SBI Card’s Customer Care Twitter Handle is @SBICard_Connect.

To keep customers happy and to ensure an everlasting relationship with the bank, SBI provides a separate link on their website to monitor all your complaints, grievances and queries.  Their grievance redressal mechanism is prompt in resolving every matter reported with them. They will help you to provide the best possible solutions for your problems. You can contact SBI bank in any of the following ways.

Call SBI Credit Card Customer Care Number

Dial 1860 180 1290, 39 02 02 02 (Prefix local the STD code) or 1800 180 1290 (toll free). Customer care executives are available 8am-8pm from Monday to Saturday.

Write to SBI Customer Service Manager

For credit card related queries you can write on the following address:

Manager- Customer Service

SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India.

E-mail to SBI Bank

You can also lodge your grievance by sending e-mails. You can e-mail your concern in detail to: feedback@sbicard.com. You must ensure that you write your 16-digit SBI Credit Card number & contact number in the subject line.

If a complaint is not resolved by any of the above channel then you can approach to the Grievance Redressal Officer in Delhi/NCR.

Following are the details:

Mr. Saurabh Gaur

Senior Manager,

DLF Infinity Towers, Tower C,

10th–12th Floor, Block 2, Building 3,

DLF Cyber City, Gurgaon –122002

Haryana, India.

 In case you think that the resolution offered to you is not satisfactory then you can escalate the issue to the Principal Nodal officer appointed by SBI Cards through email/ letter. Principal Nodal officer will review the grievance and will resolve it with the co-ordination with departmental heads.  Delhi/ NCR customers can email and send letter on the following address.

If you’re still not satisfied with the response within a month, then you get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.