First Level Escalation
If the customer is raising the complaint for the first time, he/she can follow the below-mentioned channels:
- Call customer care at 1800-209-4324/1800-22-1070
- Lodge a complaint on the provided link https://crmsonline.idbibank.com/
- Customers can also send an email at customercare@idbi.co.in
Second Level Escalation
If the complaint of the customer is not resolved within 6 working days of registering the complaint through above-mentioned channels, he/she can reach out to the Grievance Redressal Officers as mentioned in the attached link
https://www.idbibank.in/banking-complaints-i.aspx
Alternatively, customers can raise their complaint to the Grievance Redressal Officer on the provided link by filling the form
https://crmsonline.idbibank.com/grocomplaintform.aspx
Third Level Escalation
If the complaint of the customer is not resolved satisfactorily within 10 working days at the above-mentioned levels, he/she can reach out to the Principal Nodal Officer of the bank as under:
General Manager & PNO
IDBI Bank Ltd.
Customer Care Centre, 19th Floor, D Wing
IDBI Tower, WTC Complex, Cuffe Parade
Mumbai – 400 005
Contact details: 022 6655 2143
Alternatively, customers can also lodge their complaint to the Principal Nodal Officer on the provided link
https://crmsonline.idbibank.com/cgrocomplaintform.aspx
Escalation to Ombudsman
If the complaint of the customer is not resolved within 30 days or there is no adequate solution provided at the above-mentioned levels, he/she can further escalate the issue to Banking Ombudsman as under:
Complaint form: https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
Toll-free Number: 14448
Postal Address: Centralised Receipt and Processing Centre
Reserve Bank of India
4th Floor, Sector – 17, Chandigarh – 160017
Read More : IDBI Customer Care