First Level Escalation
If customers are raising the complaint for the first time, they can refer to the below-mentioned channels:
- Send an email to customercare@fedfina.com
- Call NBFC customer care at 022-68520737
- Write a letter to the company as under:
Fedbank Financial Services Limited,
Kanakia Wall Street,
A-Wing, 5thFloor, Unit No. 501/502/511/512,
Andheri – Kurla Road, Chakala, Andheri East,
Mumbai, Maharashtra – 400093
Second Level Escalation
If the customer does not get a satisfactory response from the above-mentioned levels or do not hear from the NBFC within 10 working days from the date of lodging the complaint, he/she can write to the NBFC Nodal Officer of his/her zone as under:
| Zone | Email Address |
| South | Agnoor.goud@fedfina.com |
| West | Ibrahim.shaikh@fedfina.com |
| North | Gurkirpal.kathuria@fedfina.com |
Third Level Escalation
If the provided response at Level 2 does not satisfy the customer or there is no response from the NBFC within 7 working days from the date of lodging the complaint at Level 2, one can raise the complaint to Principal Nodal Officer as under:
Email Id: sougata.roy@fedfina.com
Contact Details: 022-68520837
Fourth Level Escalation
If the issue is not resolved at the third level, it can be escalated to the IO. It is to be noted that customers shall not reach out to the IO directly. The company will internally escalate all rejected/partially accepted complaints to IO.
Escalation to Ombudsman
If the customer is not satisfied with resolution provided at above-mentioned levels or there is no response from NBFC in 30 working days, he/she can escalate the issue to Banking Ombudsman as under:
Complaint form: https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
Email id: crpc@rbi.org.in
Address : Centralised Receipt and Processing Centre,
Reserve Bank of India,
4th Floor, Sector – 17, Chandigarh – 160017
Read More : Federal Bank Customer Care