First Level Escalation
The Customer can directly approach the branch manager to lodge a complaint or write an email at the following email address:
assistance@edelweisshousingfin.com
Customers can also call the toll-free number 1800-102-6371 (Monday to Friday, 10:00 am to 5:00 pm)
Second Level Escalation
Customers can contact the Grievance Redressal Officer at the following address:
Tower 3,
Wing B, Kohinoor City, Kohinoor City Kirol Road,
Kurla(W) Mumbai 400070
Tel No. 022 –43428150
Email: assistance@edelweisshousingfin.co
Third Level Escalation
If the issue remains unresolved, customers can lodge a complaint at the Complaint Redressal Cell of the National Housing Bank. To lodge a complaint online, customers can use the following link:
To lodge a complaint via letter, customers can use the following address:
National Housing Bank,
Department of Regulation and Supervision (Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003