First Level Escalation
If raising a complaint for the first time, the customer can reach out to the Branch Manager or can also file the complaint online here
https://canarabank.net.in/cpgrs/login.aspx
Alternatively, customers can also call the bank at 18004250018/180010330018/18002083333/180030113333
Second Level Escalation
If the customer still feels unsatisfied with the response provided by the bank at Level 1, he/she can raise the complaint to the Regional Officer. Details of Regional Officers are attached in the link below:
https://canarabank.com/media/10000/ro%20nodal%20executive%20list1011202201.pdf
Third Level Escalation
If the provided response at Level 2 is not satisfactory and the customer is not happy, he/she can escalate the issue to the Nodal Officer of the bank as under:
https://canarabank.com/media/10017/CIRCLE%20NODAL%20OFFICERS%20FOR%20BO%20English%20as%20on%2007.07.2022.pdf
Escalation to Ombudsman
If the customer does not receive any satisfactory response within 30 days from the date of raising the complaint, he/she can further escalate the issue to Banking Ombudsman. Attached is the link having details of the RBI Ombudsman area-wise.
https://canarabank.com/media/10000/DETAILS%20OF%20BANKING%20OMBUDSMAN.pdf
Read More : Canara Bank Customer Care