First Level Escalation
At the first level, customers can call customer care to lodge their complaints. Customer care for Baroda Gujarat Gramin Bank can be reached at the following numbers: 0265-2361 210 and 0265-2361 260.
Second Level Escalation
If the issue remains unresolved at the first level, customers can reach out to the regional grievance redressal officer at the following link.
https://www.bggb.in/grievance.php
Third Level Escalation
If the customer is not satisfied with the resolution at the second level, he/she can write a complaint to the bank’s ombudsman at the URL given below:
https://cms.rbi.org.in