First Level Escalation
If the customer wants to raise a request or lodge a complaint, he/she can do so under:
- Write an email to the bank at customercare@bandhanbank.com
- Call the bank at 1800-258-8181
- The customer can also contact his/her branch manager directly
Alternatively, the customer can also fill in the provided form to lodge the complaint.
https://bandhanbank.com/grievance-redressal
Second Level Escalation
If the customer is not satisfied with the response provided at Level 1, he/she can escalate the issue to the cluster head assigned to his/her branch. Below-mentioned is the link of Cluster Heads:
https://bandhanbank.com/sites/default/files/2022-08/List_of_the_Cluster_heads_assigned_to_Branches_as_on_aug11.pdf
Third Level Escalation
If the customer does not receive a satisfactory response or the complaint has not been addressed at the above-mentioned levels, the customer can reach out to the Principal Nodal Officer as under:
Head – Banking Operation & Customer Service
Email id: pno@bandhanbank.com
Contact details: 033-4045-6353 (9 AM to 6 PM, excluding holidays)
Escalation to Ombudsman
If the customer is still not satisfied with the response provided at the above-mentioned levels within 30 days, the customer can reach out to the Banking Ombudsman. The customer can find the list with name and address of the office of Banking Ombudsman here
https://bandhanbank.com/sites/default/files/2023-03/List-of-Nodal-Officer-to-Banking-Ombudsman-ason-March23.pdf
The customer can also lodge the complaint online to the Banking Ombudsman here
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
Read More : Bandhan Bank Customer Care