First Level Escalation
If the customer is raising the complaint for the first time, he/she can call at 1800-266-0200 or send an email to wecare@avanse.com.
Alternatively, customers can also send a letter as under:
001 & 002 Fulcrum, A Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East)
Mumbai – 400 099, Maharashtra
The customer shall get a response within 10 working days.
Second Level Escalation
If the provided response at Level 1 is not satisfactory and the customer is not happy, the issue can be raised to the Grievance Redressal Cell of the company as under:
Grievance Redressal Manager
Avanse Financial Services Limited
001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Email id: grievanceredressalcell@avanse.com
Contact details: 1800-266-0200
Third Level Escalation
If the customer is still not satisfied with the response provided by Grievance Redressal Cell, he/she can further escalate the issue to Grievance Redressal Officer as under:
Grievance Redressal Officer
Avanse Financial Services Limited
001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099, Maharashtra
Email id: gro@avanse.com
Contact details: 022-6859 9999
Escalation to Ombudsman
If the complaint of the customer is not addressed within a period 30 days or the provided solution is not satisfactory, one can escalate the issue to Banking Ombudsman here
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