General Queries and Service Enquiries
In case the customer wants to raise any complaint or request, he/she can call the bank at these numbers: +91124-2801800/1800 419 3646.
First Level Escalation
If the customer is not satisfied with the response provided by the customer care helpline, he/she can escalate the issue to the escalation of grievances as under:
Manager – Executive Correspondence Unit
American Express Banking Corp.
Cyber City, Tower C, DLF Building no – 8
Sector-25, DLF City Phase-II
Gurgaon – 122002 (Haryana)
Contact details: 0124-3362172 (Monday to Friday 8:30 to 5:00 pm)
Email id: Manager-Customerservicesindia@aexp.com
Second Level Escalation
If the customer is still not happy or satisfied with the response provided at Level 1, he/she can further escalate the issue to the Head of Customer Services as under:
Head of Customer Services
American Express Banking Corp.
Cyber City, Tower C, DLF Building no – 8
Sector-25, DLF City Phase-II
Gurgaon – 122002 (Haryana)
Contact details: 0124-3362044
Email id: Head.Customerserviceindia@aexp.com
Third Level Escalation
If the Head of Customer Service fails to provide any resolution, the customer can approach to the Nodal Officer as under:
Nodal Officer
American Express Banking Corp.
Cyber City, Tower C, DLF Building no – 8
Sector-25, DLF City Phase-II
Gurgaon – 122002 (Haryana)
Contact details: 0124-4190044 (Monday to Friday 8:30 to 5:00 pm)
Email id: AEBCNodalOfficer@aexp.com
Alternatively, the complaint of the customer can be registered in the provided complaint form https://icm.aexp-static.com/Internet/IntlHomepage/japa/IN_en/shared/pdfs/complaint-form.pdf?inav=in_sitefooter_company_information_complaints
Escalation to Ombudsman
If the complaint of the customer is not addressed within 30 days from the date of raising the complaint or the provided resolution at the above-mentioned levels is not satisfactory, the customer can escalate the issue to Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
Read More : American Express Customer Care