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Bank of Baroda has set up a separate Customer Grievances and Redressal Cell, which takes care of all the enquiries, queries and complaints / grievances of the customers. Bank of Baroda credit card holders can contact the BOB credit card customer care for any unresolved query via call, email and SMS. Bank of Baroda Credit Card Customer Care Toll Free Number is:
Bank of Baroda provides the following type of support to the customers to deal with their requirements more effectively and in-time.
If the Customer has any query or complaint, they can call on any of the Area Office contact numbers provided with the list of Area Offices. Alternatively, they can also contact the following numbers of the bank’s Corporate Office.
| Issues | Phone No. / Email |
| Hotlisting of Card | For urgent blocking of card please call on 1800 103 1006/1800 225 100 (24*7)Toll Free from MTNL/BSNL Lines) or SMS BLOCK <last 4 digits of your credit card number> at 9223172141 from your registered mobile number
Or for online blocking of card click here |
| Billing related queries including duplicate Bill, wrong Bill, Non-receipt of Bill,
New Card in Lieu of Lost/Stolen card |
crm@bobfinancial.com
1800 103 1006/1800 225 100 (24*7) (Toll Free from MTNL/BSNL Lines) |
| Status of application / Credit Card dispatch / PIN dispatch / Card Conversion | ccb@bobfinancial.com |
| Product information, New schemes | 1800225100 (24*7)(Toll Free from MTNL/BSNL Lines) |
| All other queries | crm@bobfinancial.com
1800 103 1006/1800 225 100 (24*7) (Toll Free from MTNL/BSNL Lines) |
Customers can also directly write to:
Head Customer Service,BOB Financial Solutions Limited [formerly known as Bobcards Ltd.]
“Baroda House”, Behind Dewan Shopping Centre, S.V. Road, Jogeshwari (W.), Mumbai-400 102.
Fax. No.: 022-26764952
Please be ready with the following information before making a call : Your credit card number, your name, your contact phone number, your e-mail ID (If any).
For authorization related queries you can contact our 24 hours, Toll Free No.: line 1800 103 1006/1800 225 100 (24*7) (MTNL/BSNL Lines).
All the Area offices are having their email IDs listed on the website of Bank of Baroda Financial Solutions Limited. Customers can contact the nearest Area Office via email IDs or can also write an email to crm@bobfinancial.com to register their queries/complaints.
The bank has also set up a customer grievances and redressal mechanism to address the complaints of the customers. Customers are requested to follow the following procedure, if the complaints are not addressed within the 3 working days.
| Level | Customer Service | Response Time |
| Level 1 | crm@bobfinancial.com | 3 Working Days |
| Level 2 | crm1@bobfinancial.com | Next 2 Working Days |
Bank of Baroda also allows its customers to get in touch with them for feedback, complaint, or query. You can fill this form and submit the same to the concerned branch manager. You will be asked to fill additional details then. Fill them and submit the form.
Please Note: Bank of Baroda is not a Paisabazaar partner. Offers would be from partner Banks/NBFCs only.
