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Standard Chartered Bank has an enhanced customer care service that delivers a user-friendly experience to its customers. Standard Chartered Bank’s customer care numbers as per the city are:
| Cities | Number |
| Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune | 6601 4444 / 3940 4444 (prefix STD Code) |
| Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara |
6601 444 / 3940 4444 |
| Gurgaon, Noida | 011 – 39404444 / 011 – 66014444 |
| Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur | 1800 345 1000
(For domestic dialing within India only) |
| Siliguri | 1800 345 5000
(For domestic dialing within India only) |
It is best advised that you call from your registered mobile number.
Standard Chartered Credit Card Customer Care E-mail Address
Customers can get in touch with Standard Chartered Bank through email as well. You can write an email addressed to customer.care@sc.com. The customer care cell of Standard Chartered Bank will gladly address your issue.
Standard Chartered Credit Card Customer Care SMS Service
Standard Chartered Credit Card Customer care cell also provides SMS Service through which customers are able to receive a call within 24 hours from the bank. The bank will also send a confirmation message on successful reception of your SMS. To avail the SMS services simply write a SMS ‘service’ and send it to this number 9980033333.
Standard Chartered Credit Card Dispute Declaration
If you find that Standard Chartered has billed you for incorrect amount, noticed an unauthorized transaction, have not received the goods for which transaction had successfully been made, or refund or credit has not been processed you can download the Transaction Copy Retrieval And Dispute Form from here.
Fill the form and email it to card.services@sc.com, Fax it to the number 080-66959595, or simply submit at the nearest Standard Chartered Bank branch.
Standard Chartered Credit Card Customer Grievance Redressal
Level 1
If for any reason you are not satisfied with the resolution provided by Standard Chartered customer care cell, you can always escalate your issue by complaining to Standard Chartered customer grievance redressal cell to start the process. There are various ways you can start the process, these are:
- Through Complaint Form
You can start by filling out the complaint form with Standard Chartered Bank by visiting this link. Fill out the details along with the complaint details, and then submit it. A representative from the customer care cell will get in touch with you and ensure a speedy resolution.
- Through Email
Alternatively you can write an email addressed to customer.care@sc.com, in the email mention your name, address, contact number, and complaint details. You will get a confirmation email on successful reception of your email.
- Through Mail
You can also write a letter directly to Standard Chartered Bank’s customer care unit. Remember to mention your name, address, contact number, and complaint details. The address is:
Standard Chartered Bank,
Customer Care Unit,
19, Rajaji Salai,
Chennai – 600 001
Level 2
If you are not satisfied with the resolution provided by the first level Grievance Redressal, you can contact Standard Chartered Bank’s Nodal Officer. You can contact them only through email, the address is Nodal.Officer@sc.com.
Level 3
If you are not satisfied with the resolution provided by Standard Chartered Bank’s Nodal Officer, you can escalate your issue and get in touch with the head of customer care at Standard Chartered Bank or contact Principal Nodal Officer.
You can contact Standard Chartered Bank’s Head of Customer Care via email. The email address is Head.Service@sc.com.
You can contact the principal nodal officer via any of the means listed below:
- Through Email
You can write directly to nodal officer and send an email to this link Principal.NodalOfficer@sc.com.
- Through Phone
You can call the office of the Principal Nodal Officer to get your issue resolved. The numbers are: 080-42896718 / 080-28089025.
- Through Mail
You can drop a letter to the principal nodal officer at the following address;
Mr. Arun Kumar R,
Principal Nodal Officer
Standard Chartered Bank
Customer Care Unit
19, Rajaji Salai
Chennai – 600 001
Level 4
Standard Chartered Bank takes its customers’ satisfaction very seriously and they take that extra step to make sure that the customers feel valued. Hence Standard Chartered Bank is one of the few banks that allow its customers to get in touch directly with their senior management, Head of Country – Retail Banking. You can get touch with them through this email address, Countryhead.Retailbanking@sc.com.
Banking Ombudsman
If you are not satisfied with the way Standard Chartered Bank handled your complaints and you are dissatisfied with their service you can contact Banking Ombudsman and raise your issue. The name and address of the office of Banking Ombudsman can be found here.