Kotak Credit Card Customer Care Number

Customers of Kotak Bank can fill the online form to get in touch with the customer care unit of the bank. Click on this link to go to the online form.

Kotak Bank provides streamlined processes for the following services. Customers can get their queries answered directly by contacting the Kotak credit card customer care:

Contact Details Update

The following can be solved through accessing Net Banking Profile Section, there is an alternate as well, you can call at this number (18602662666) to change the details listed below:

• Change of Email ID
• Change of Mobile Number

Payment / Statement

The following queries can be solved easily through a common portal

• To Know The Payment Options
• To Know Your Outstanding Amount
• To View Your Current / Last Month Statement

Credit Card ATM Pin Generation

Customers can generate their credit card ATM Pin online by clicking on this link.

Select the type of card and provide the necessary details.

Report a Lost Card

Customers can report a lost or stolen card online as well. Click on this link to begin the procedure.

Kotak Credit Card Customer Care Grievance Redressal

If customers are not happy with the way their complaints are handled by the customer care team then they may escalate the issue by contacting the customer grievance team. There are four tiers of escalation at Kotak Bank. If the customer is still not satisfied then they may contact the Banking Ombudsman.

• Level 1

There are 5 ways through which you can contact the grievance redressal system of the bank, these are:

Online Complaint Form

You can report your complaint online by clicking on this link. Select the option “Click here to submit your request online”. Fill out the form and submit it.

Through Net Banking

Click here to login to your net banking account. Then through the inbox section in your account, you can register your grievance.

Through Call

Customers can also call up the bank at this number 1860 266 2666. To get their grievance registered with the bank.

Through Branch Visit

Customers can visit the nearest Kotak Bank’s branch to get their grievances heard by the bank officials. You can locate the nearest bank branch by visiting this link.

Through Letter

Customers can also get in touch with the Kotak Bank by writing to them on the following address:

Kotak Mahindra Bank Ltd.
P.O. Box:16344,
Mumbai-400013.

• Level 2

If you are not satisfied by the resolution or service provided by Kotak Bank at the first level you can escalate your issue and take your grievance to the second level for redressal.

Do note that you should only escalate the issue after it has not been addressed by the first tier to your satisfaction or they did not reply within 7 days. When escalating your issue do mention the level 1 Service Request number.

You can escalate your issue through two ways

Online

Click on this link to go to Kotak Bank’s Level 2 grievance escalation page. Enter the required information and then submit it.

Offline

You can also send a mail to the bank by filling out the form in your preferred language. Kotak Bank currently offers its customers a choice of 11 languages. Select the Language link you want to send the bank your letter in. Fill it and send it to the address mentioned on the form.

English

Hindi	Marathi
Assamese	Bengali
Gujarati	Kannada
Malayalam	Oriya
Tamil	Telugu

• Level 3

If you do not receive a satisfactory response from the bank within five days, you can get in touch with Kotak Bank’s Nodal Officer.

You can do this through the following ways

Mail

You can send a letter directly to the Nodal Officer on the following address:

Mrs. T. Kamat
Kotak Infinity, 5th floor, Zone I, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097.

Email

To send an email click on this link, on the page click on the ‘Click here’ highlighted text. Fill out the form and submit it.

Call

You can also call the office of the Nodal Officer. The number is 8879374983. Only call on this number between 10 am and 6 pm on the banks business days.

Note: You might be asked for second level Service Reference number.

• Level 4

If you are not satisfied by the resolution provided by the bank within 3 to 5 working days, you can reach out to the Principal Nodal Officer through the following ways:

Mail

You can send a mail to the Principal Nodal Officer on the following address

Mr. K Vora
Kotak Infinity, 5th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097

Email

You can drop an email to the Principal Nodal officer as well.

Call

You can also call the office of the Principal Nodal Officer on the bank’s working days between 10 am and 6 pm. The number is +91 8879412910.

Banking Ombudsman

If you are not satisfied by the resolution provided by the Grievance Redressal unit of Kotak Bank or if theKotak credit card customer care unit failed to provide a resolution to you within 30 days you can lodge a plea for review with the Banking Ombudsman. For more details on Banking Ombudsman and the form of complaint click on this link. The form of complaint is on the 17^th page of the pdf.