Indusind Bank Credit Card Customer Care Number

You can email directly to IndusInd Bank’s customer care cell to get all your issues resolved. The list of email addresses are mentioned below-

Non Resident Indians can email to IndusInd Bank to a separate portal dedicated to NRIs only. The address is nri@indusind.com.

IndusInd bank has separate phone numbers that cater to the diverse needs of its customers. The numbers are specific to the type of IndusInd credit card you have. 

*The numbers are available 24×7

If for some reason you want to have a written correspondence with IndusInd Bank you can easily do this by writing your letter and dropping it to the following address. The postal service is for select credit card users only. 

At the moment IndusInd Bank does not provide correspondence through mail for the following credit card holders. The credit cards are: “Platinum Credit Card /  Iconia Credit Card / Platinum Select Credit Card / Platinum Aura Edge Credit Card / Platinum Aura Credit Card / World Miles Platinum Credit Card / IndusInd Bank Jet Airways Voyage Credit Card.”

If you are not satisfied with the service provided by the customer care services, or if there are gaps in the standard of service provided to you the customer, you can always escalate the issue and contact the bank’s customer grievance redressal team. There are three levels to which you can escalate your issue before contacting the Banking Ombudsman.

• Level 1

You can register your complaint on record with the bank through any of the following ways

Through Call

Customers can call up IndusInd Bank on the following number;

1860-267-7777

If you are outside of India you can call up on this separate number to register your complaint the number is;

+91 022 4406 6666

Through Email

You can also drop an email to IndusInd Bank. You will get an acknowledgement email for the same as well. The email address is premium.care@indusind.com.

Through Mail

You can simply drop a mail to the bank as well if you want to have a written correspondence with the bank the address is;

IndusInd Bank Ltd. (Credit Cards division)
PO Box 9421, Chakala, MIDC,
Andheri (E), Mumbai – 400 093.

Through Branch Visit

Customers can also visit any of the IndusInd Bank’s branch to register the complaint there are two ways to do the same they are;

• Contact the IndusInd Bank’s branch manager and register your complaint.
• You can register the complaint through the complaint register at the IndusInd Bank Branch.

• Level 2

If you are not satisfied with the resolution provided by IndusInd Bank’s Cards Services Cell or if they failed to respond within 7 days you can escalate the issue by contacting the Head – Card Services. This can be done through any of the two ways;

Through Email

You can write an email to the Head of Card Services at the following email address.

head.cardservices@indusind.com. 

Through Mail

You can also have a written correspondence with the office of Ms. Tuesy Chhatwal, Head – Card Services. The address is 

Ms. Tuesy Chhatwal
Head – Cards Services
701/801 Solitaire Corporate Park
167, Guru Hargovindji Marg,
Andheri-Ghatkopar Link Road,
Chakala Andheri (East), Mumbai – 400 093.

• Level 3

If you are not satisfied by the resolution provided by the Head of Card Services, or if you did not get a reply from them within 7 working days you can contact the Executive Vice President & Principal Nodal Officer, Ms. Anita Verghese. You can contact them through the following ways;

Through Email

The email address of the Principal Nodal Officer is nodal.officer@indusind.com. 

Through Call

The number for the office of Principal Nodal Officer is 022 – 6641 2200, 022 – 6641 2319.

Through Fax

You can fax your complaint directly to the office of Principal Nodal Officer; the number is (022) 6641 2318. 

Through Mail

You can drop a letter directly to the Principal Nodal Officer; the address is:

IndusInd Bank Ltd.
701/801 Solitaire Corporate Park,
167, Guru Hargovindji Marg,
Andheri-Ghatkopar Link Road,
ChakalaAndheri (East), Mumbai – 400 093.

CCSO will examine the complaints which are forwarded by the Nodal Officer for independent review. The final response to customers for such cases will be sent by the Bank only after examination by CCSO and the fact that the response has CCSO concurrence will be mentioned in the response to the customer.

If you are not satisfied with the resolution provided by the Bank or it has been past 30 days since the day you provided all the details regarding your complaint to IndusInd Bank, you can contact the Banking Ombudsman. The details for which can be found on Reserve Bank of India’s official page.