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SBI is one of the largest financial service provider companies. It was incorporated in 1955 in Mumbai. It has more than 24,000 branches across the country. It is widely known for its numerous ranges of credit cards. Customer care team of SBI is committed to provide the best support services to its customers.
SBI customer care executives are willing to solve the problems regarding credit card over the phone round the clock. Customers can clear their queries and ask the questions by calling on their helpline number anytime. Given below is the toll-free number:
| SBI 24×7 Toll-Free Number | 1800 180 1290 |
SBI credit card Kolkata users can call on the following number to get their queries addressed-
| Kolkata | 033-22489333 |
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If the customer is not satisfied with the resolution provided by the above mentioned channels, then the matter can be escalated by writing to SBI’s Branch Manager. You can contact the manager by downloading the Grievance redressal form from the website. Fill it and submit it.
If your grievance is not resolved within 10 days of registering the complaint through the aforementioned channels then you can escalate the issue to SBI’s Network Nodal Officer of your state/city. Given below is the list of Network Nodal Officers for each state is provided below.
| City/State | Address | Grievance Cell Contact Numbers | Grievance Cell E-Mail Address |
| Lucknow (State of UP covering districts other than those mentioned under New Delhi) | General Manager State Bank of India, Local Head Office, New Administrative Building, Moti Mahal Marg, Hazratganj, Lucknow – 226 001 | 0522-2201492 0522-2201496 0522-223401 0522-22959 36 0522-2230401 Fax: 0522-2282573, 2231463 | agmcustomer.lholuc@sbi.co.in |
| Mumbai (States of Maharashtra & Goa) | General Manager State Bank of India Local Head office, Bandra Kurla Complex Mumbai – 400 051. | 022-6445525, 26445524, 26445532, 26445533, 26445432 ATM – 022 55514539, 55514540 Housing & Personal Loan – 26445543, 26445542 Fax: 26445505, 26445535, 26445530, 26445464 | agmcustomer.lhomum@sbi.co.in |
| Patna (States of Bihar and Jharkhand) | General Manager State Bank of India, Local Head Office, Judges Court Road, Patna – 800 001 | 0612-2209078 0612-2209005 0612-2209080 Fax: 0612-2209006, 2209072, 2238388 | agmcustomer.lhopat@sbi.co.in |
| Thiruvananthapuram (State of Kerala) | General Manager State Bank of India, Local head Office, S.S. Kovli Road, Thampanoor, Thiruvananthapuram – 695 001 | 0471-2377228 0471-2324088 0417-2377116 | agmcustomer.lhotri@sbi.co.in |
| Ahmedabad (State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli) | General Manager State Bank of India, Local Head Office, Bhadra, Ahmedabad-380 001 | 079-25510883 079-25506648 079-25506050 Fax: 079-25506648 | agmcustomer.lhoahm@sbi.co.in |
| Bangalore (State of Karnataka) | General Manager State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore-560 001 | 080-25943030 080-25943500 Fax: 080-22124018 080-25943125 | agmcustomer.lhoban@sbi.co.in |
| Bhopal (States of Madhya Pradesh and Chhattisgarh) | General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal- 462 011 | 0755-4288210 0755-2576851 0755-2575226 Fax: 0755-4059200 0755-2550106 | agmcustomer.lhobho@sbi.co.in |
| Bhubaneswar (State of Orissa) | General Manager State Bank of India, Local Head Office, III/I, Pt. J. L. Nehru Marg, Bhubaneswar- 751 001 | 0674-2396580 0674-2396582 Fax: 0674-2390248 | agmcustomer.lhobbhu@sbi.co.in |
| Bhopal (States of Madhya Pradesh and Chhattisgarh) | General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal- 462 011 | 0755-4288210 0755-2576851 0755-2575226 Fax: 0755-4059200 0755-2550106 | agmcustomer.lhobho@sbi.co.in |
| Delhi (States of Delhi, Rajasthan, Uttaranchal & part of Haryana, districts of Agra, Aligarh, Etah, Ferozabad, Hathras, Baghpat, Mahamayanagar, Mainpuri, Mathura, Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr. All districts of Uttaranchal | General Manager, State Bank of India, Local Head Office, 11, Sansad Marg, New Delhi – 110 001 | 011-23407121 011-23407657 011-23407447 011-23407480 Fax: 011-23361969 | agmcustomer.lhodel@sbi.co.in |
| Chandigarh (Chandigarh & States of HP, J & K, Punjab and the districts of Haryana) | General Manager State Bank of India Local Head Office, Sector 17-B, Chandigarh – 160 017 | 0172-2707391 0172-2707390 0712-4567633 Fax: 0712-2713968, 2720234, 4567629 | agmcustomer.lhochan@sbi.co.in |
| Chennai (State of Tamil Nadu & Pondicherry) | General Manager State Bank of India Local Head Office, Circletop House, 16, College Lane, Chennai – 600 006 | 044-28214285 044-28266141 Fax: 044-28214381 | agmcustomer.lhoche@sbi.co.in |
| Hyderabad (State of Andhra Pradesh) | General Manager State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad – 500 095 | 040-24756925 040-23466108 Fax: 040-24751010 | agmcustomer.lhohyd@sbi.co.in |
| Guwahati (7 States of North-East) | General Manager State Bank of India, Local Head Office, A.T. Road, Bharalumukh, Post Box No. 103, Guwahati-781 009. | 0361-2237663 0361-2237513 Fax: 0361-2237664, 2237819 | agmcustomer.lhoguw@sbi.co.in |
Alternatively, you can also forward the matter to the Banking Ombudsman appointed for your area.
