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Updated: 05-04-2024 07:07:42 AM

You can reach out to customer care department of HDFC Bank using various modes. The customer care team is there 24×7 to resolve your queries. You can get your queries sorted through the interactive voice response system (IVRS). To get in touch with the HDFC bank credit card customer care representative, customers can call on the number provided by the bank.

HDFC credit card users can call on the following customer care number to lodge their complaint:

1800 1600 / 1800 2600*

*This number is accessible across India.

HDFC Grievance Redressal

HDFC Grievance Redressal

In case, the resolutions provided at the above level doesn’t satisfy you, you can escalate the issue further to the higher banking officials.  Given below are the steps to escalate the issue-

  • You can submit an online form given on the website to lodge the complaint.
  • If you don’t receive a satisfactory resolution of your query then you can reach the grievance redressal officer of credit card via phone or letter. A designated officer is appointed by the bank for each product.

The Grievance redressal officer’s contact number for credit card related issues is 044-23625600. The officer is available on Monday-Saturday between 9:30am-5:30pm.

Postal address of grievance redressal officer is given below:

By regular post By courier
Manger, HDFC Bank Cards Division,

PO BOX # 8654

Thiruvanmiyur PO Chennai – 600 041

 Manager, HDFC Bank Cards Division,

# 8 Lattice Bridge Road, Thiruvanmiyur,

Chennai – 600 041
  • If the resolutions provided at the above two levels are not solving your problem then you can escalate the issue to the Principal Nodal Officer (PNO). Contact details of the Principal Nodal Officer is given below:

State Wise Contact Details

State Contact Address Contact Number
Union Territory of Chandigarh and Panchkula, Punjab, Yamuna Nagar and Ambala Districts of Haryana. HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh. Tel : 0172 -3924866 Fax : 0172- 3924997 Phone banking Chandigarh: 6160 616 Punjab 98153 31111  Haryana 99962 43333
Andhra Pradesh, Telangana, Arunachal Pradesh, Assam, Manipur, Mizoram, Meghalaya, Nagaland, Tripura 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034 Tel: 040-30091327 Phone banking Hyderabad: 040-61606161, Rest of AP: 9949493333
Bihar, Jharkhand, Bimla Sadan Holding No. 801 / 432, Ward No. 37 Exhibition Road, Gandhi Maidan, Patna – 800001 Bihar. Tel: 033-44065165 Phone banking: (0612) 6160 616
Delhi, Haryana, Ghaziabad and Gautam Budh Nagar districts in Uttar Pradesh, Jammu and Kashmir HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 Tel: 0124-4664245 Phone banking Delhi: 6160 6161 Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh: 99359 03333 Haryana (except Panchkula, Yamunanagar and Ambala Districts): 99962 43333
Orissa HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No – D, Baramunda, Bhubaneswar – 751003 Tel: 033-44065165 Phone banking: 99379 03333
Rajasthan HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur – 302021 Tel : 7073613331 Phone banking Jaipur – 0141-6160616 Rest Of Rajasthan – 9875003333
Karnataka HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041 Mobile: 09342928584 Phone banking Bangalore: 080-6160 6161 Rest of Karnataka: 9945863333 Credit Card Bangalore:- 080-66224332
Maharashtra, Goa HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai – 400013 Tel : (022) 33958663 Phone banking Mumbai: 6160 6161 Rest of Maharashtra & Goa: 98906 03333
West Bengal, Sikkim HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata – 700 001 Phone: 033-44065165

Tel : 033-44065165 Fax : 033-30273620 Phone banking Kolkata: 6160 6161 Rest of West Bengal / Sikkim: 98310 73333
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