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Completely Digital Process
To help cardholders resolve their queries and lodge complaints, HDFC credit card customer care is available 24X7 with IVR support. Representative assisted service is available from 8 am to 8 pm on all days.
HDFC credit card customer care number is:
*This number is accessible across India.
In case, the resolutions provided at the above level don’t satisfy you, you can escalate the issue further to the higher banking officials. Given below are the steps to escalate the issue-
Customers can use the below given channels to contact the officer:
Send an online form to the grievance redressal officer– Customers can visit the HDFC Customer Centre page and under Grievance Redressal section, customers will find an online form through which they can approach the grievance redressal officer regarding the unresolved query.
The form includes various fields like personal details, contact details, query, etc. The very first column of the form asks for the complaint reference number. This column is mandatory to fill as the grievance redressal officer entertains only the complaints which remained unresolved by the customer care.
Call the HDFC grievance redressal officer- Customers can reach the grievance redressal officer through phone. A designated officer is appointed by the bank for each product.
The Grievance redressal officer’s contact number for credit card related issues is 044-23625600. Grievance redressal officer is available on Monday – Saturday. Customers can call the officer between 9:30am – 5:30pm.
Write to the HDFC grievance redressal officer– Customers can also write their unresolved credit card related complaint and send it to the address given below.
| By regular post | By courier |
| Manager, HDFC Bank Cards Division,
PO BOX # 8654 Thiruvanmiyur PO Chennai – 600 041 |
Manager, HDFC Bank Cards Division,
# 8 Lattice Bridge Road, Thiruvanmiyur, Chennai – 600 041 |
If the solutions provided at the above levels are still unresolved then the issue can be escalated to the Principal Nodal Officer (PNO).
Delhi/NCR customers can directly reach the PNO through an online form or write at the following address-
HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
In case the customer didn’t receive the expected level of service within 30 working days from the above mentioned ways then they can directly approach the Banking Ombudsman appointed by the Reserve Bank of India for redressal.
