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If you are a resident of Mumbai and have any query or concern regarding your Axis Credit Card, you can connect with Axis Bank Customer Care on their retail phone banking numbers mentioned below. You can also use the bank’s ‘SMS banking’ feature for general credit card queries.
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| Retail Phone Banking Numbers | 1-860-419-5555/1-860-500-5555 |
| In case you have lost your credit card, you can directly call at 022-6798-7700 | |
Along with the credit card customer care, you can also use SMS Banking, accessible across India, with your registered mobile number to avail of basic services as listed in the table below. For this, you can send an SMS at 56161600 or +918691000002 with the following keywords.
| Credit Card Activation | ACA |
| Credit Card Payment | CCP |
| Credit Card Balance Check | CARDBAL |
| Credit Card Available Credit Limit | AVAILBAL |
| E-statement on Registered Email-id | ESTMT |
| Update Mobile Number | UPDATEM |
| How to Update Contact Details for an Axis Bank Credit Card?
In case of changes in your communication address or phone number, you should get it updated with Axis Bank. (i) To update the change in Residential Address, submit the request form to your nearest Axis Bank Branch. (ii) To update the change in your Mobile Number, you can either register your mobile number at the nearest Axis Bank ATM or can submit the request form to your nearest branch. (iii) If you want to register for a credit card e-statement, you can submit the request form to your nearest bank branch. |
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Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg, Worli, Mumbai – 400 025
In case you are not satisfied with how your complaint has been handled or if any complaint is unresolved, you can connect with Axis Bank Grievance Redressal authorities to further escalate your concerns, as follows, order, Level 1> Level 2> Level 3. You should proceed to the next level if your concern is not addressed in the previous level.
| Level 1: Queries, Requests or Complaints Redressal
To connect at this level, you can use the following modes
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| Level 2: Write to the Nodal Officer
If not satisfied with the response received at level 1, you can connect with the Nodal officer, via Email, or you can download the form and send it to the address specified on it. In case of branch-related complaints, you can write to the Circle Nodal Officer. Click here to get address details for the same. Note: Ensure to keep your service request number handy to escalate complaints at this level. |
| Level 3: Write to the Principal Nodal Officer
Lastly, if you are not satisfied with the response received at level 2, you can further write to the Principal Nodal Officer, by Email or by sending the downloaded complaint form to the address mentioned on it. |
