ICICI Credit Card Customer Care Ghaziabad

Serving the customers is the key focus area of ICICI Bank. Their main objective is to treat all the customers fairly and to provide the best possible resolutions to their complaints.

There are various channels to put your concern forward. If a customer is not satisfied with the resolution provided at various channels then the customer can escalate the issue to a higher level.

Note: The below process requires the ‘service request number’, which was sent to you after raising a complaint/issue through the customer care.

Following levels are:

Send an e-email – If you have any unresolved query, you fill the online submission form. The form is available on the website of ICICI Bank. You can submit your issue by visiting the “Complaints” page on the website.

Contact ICICI’s phone banking head – If the resolution you received does not meet your expectations then you can escalate the issue by contacting the ICICI’s head of phone banking. You can contact the head by downloading the Grievance redressal form from the website, fill it and submit it at the below address:

Head of Phone Banking,
ICICI Bank Ltd.,
Phone Banking Center,
ICICI Bank Tower,
Financial District,
Gachibowli,
Hyderabad 500032

Contact ICICI’s Principal Nodal Officer– You can further escalate the issue to the Principal Nodal Officer. You can write him regarding your grievance on the following address:

Principal Nodal Officer,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East),
Mumbai 400051

Once the request is processed, you will receive the response in 3-4 business days.

The other alternative is to send an e-mail through an online form. The ‘E-mail’ option is available on the ‘Complaints’ page under step 3.

Contact ICICI’s Customer Service Head – If you are still not satisfied then you can finally escalate the issue to ICICI’s Customer Service Head in 2 ways- by filling grievance form or by submitting an online complaint form. Both the options are available in ICICI’s ‘Complaints’ page under step-4.

After filling the form with the required details, send it on the following address:

Senior General Manager and Head Customer Service,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East), Mumbai 400051

In case, the resolutions by the above level are rejected or provided you with the partial relief then you can forward the matter to the Banking Ombudsman appointed for your area.