ICICI Credit Card Customer Care Delhi

You can get in touch with the credit card customer care department by calling on the toll free number from 9am to 6pm, Monday-Friday. Use the following toll free number:

ICICI Bank Toll Free Number

1800 200 3344

You can specify your query or complaint through email. Drop a mail to ICICI at the following e-mail address:

E-mail ID

Customer.care@icicibank.com

You can also write your concern to ICICI bank via post to the following postal address:

Postal Address

ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad. Pin Code: 500032.

Below is a list of Customer Helpline numbers for retail customers.  These helplines are available city wise and as well as state wise.

ICICI credit card customer care number for Delhi users is 011-33667777/44455000

State	ICICI Customer Care Number
Haryana	901766777
Uttar Pradesh	8081667777
Uttarakhand	8081667777
West Bengal	8101667777
Andhra Pradesh	7306667777
Assam	9864667777
Bihar	8102667777
Goa	9021667777
Tamil Nadu	7305667777
Telangana	7306667777
Chhattisgarh	9098667777
Gujarat	8000667777
Karnataka	8088667777
Jammu & Kashmir	9018667777
Himachal Pradesh	9817667777
Maharashtra	9021667777
Orissa	9692667777
Rajasthan	7877667777
Jharkhand	8102667777
Kerala	9020667777
Madhya Pradesh	9098667777
Punjab	7307667777

City	ICICI Customer Care Number
Kolkata	033-33667777/44455000
Jaipur	0141-3366777/4445500
Ernakulam	0484-3366777
Chandigarh	0172-3366777/4445500
Lucknow	0522-3366777/4445500
Gurgaon	0124-3366777/44445500
Panaji	0832-3366777
Patna	0612-3366777
Raipur	0771-3366777
Bhopal	0755-3366777
Ahmedabad	079-33667777/44455000
Dehradun	0135-3366777
Shimla	0177-3366777
Ranchi	0651-3344339
Bhubaneswar	0674-3366777
Hyderabad	040-33667777/44455000
Chennai	044-33667777/44455000
Mumbai	022-33667777/44455000

Serving the customers is the key focus area of ICICI Bank. Their main objective is to treat all the customers fairly and to provide the best possible resolutions to their complaints.

There are various channels to put your concern forward. If a customer is not satisfied with the resolution provided at the various channels then the customer can escalate the issue to the higher level.

 Note: The below process requires the ‘service request number’, which was sent to you after raising a complaint/issue through the customer care.

Following levels are:

Level -1

Send an e-email – If you have any unresolved query, you can send an email through the online submission form. The form is available on the website of ICICI. You can submit your issue by visiting the “Complaints” page on the website.

Level -2

Contact ICICI’s phone banking head – If the resolution you received does not meet your expectations then you can escalate the issue by contacting the ICICI’s head of phone banking. You can contact the concerned authority by downloading the Grievance redressal form from the website, fill it and submit it at the below address:

Head of Phone Banking,

ICICI Bank Ltd.,

Phone Banking Center,

ICICI Bank Tower,

Financial District,

Gachibowli,

Hyderabad 500032.

Level -3

Contact ICICI’s Principal Nodal Officer– If you are not satisfied with the resolutions provided even after contacting various complaint channels then the complaint can be further escalated to Principal Nodal Officer. You can write him regarding your grievance on the following address:

Principal Nodal Officer,

ICICI Bank Ltd.,

ICICI Bank Towers,

Bandra Kurla Complex,

Bandra (East),

Mumbai 400051.

Once the request is processed, you will receive the response in 3-4 business days.

The other alternative is to send an e-mail through an online form. The ‘E-mail’ option is available on the ‘Complaints’ page under step 3.

Level-4

Contact ICICI’s Customer Service Head – If you are still not satisfied then you can finally escalate the issue to the ICICI’s Customer Service Head in 2 ways by filling grievance form or by submitting an online e-mail. Both the options are available in ICICI’s ‘Complaints’ page under step-4.

After filling the form with the required details, send it on the following address:

Senior General Manager and Head Customer Service,

ICICI Bank Ltd.,

ICICI Bank Towers,

Bandra Kurla Complex,

Bandra (East), Mumbai 400051.

In case, the resolutions by the above level are rejected or provided you with the partial relief then you can forward the matter to the Banking Ombudsman appointed for your area.