HDFC Grievance Redressal
HDFC Bank believes in providing excellent customer service to all the segments of Customers. To effectively handle all the complaints by their customers, the bank has a grievance redressal policy. This policy states that, if any customer has any grievance with regard to the services offered by the bank then they can directly approach to the authority assigned by the bank to handle such complaints/ grievances.
You can lodge a complaint or grievance to the grievance redressal officer in following ways:
Customers can use the below given channels to contact the officer:
Send an online form to the grievance redressal officer– Customers can visit the HDFC Customer Centre page on their official website and under Grievance Redressal section, customers will find an online form through which they can approach to the grievance redressal officer regarding the unresolved query.
The form includes various fields like personal details, contact details, query, etc. The very first column of the form asks for the complaint reference number. This column is mandatory to fill as the grievance redressal officer entertains only the complaints which remained unresolved by the customer care.
Call the HDFC grievance redressal officer- Customers can reach the grievance redressal officer through phone. A designated officer is appointed by the bank for each product.
The Grievance redressal officer’s contact number for credit card related issues is 044-23625600. Grievance redressal officer is available from Monday to Saturday. Customers can call the officer between 9:30am – 5:30pm.
Write to the HDFC grievance redressal officer– Customers can also write their unresolved credit card related complaint and send it to the address given below.
| By regular post | By courier |
| Manger, HDFC Bank Cards Division,
PO BOX # 8654 Thiruvanmiyur PO Chennai – 600 041 |
Manager, HDFC Bank Cards Division, # 8 Lattice Bridge Road, Thiruvanmiyur, Chennai – 600 041 |
Contact the Principal Nodal Officer
If the solutions provided at the above levels are still unresolved then the issue can be escalated to the Principal Nodal Officer (PNO).
Delhi/NCR customers can directly reach the PNO through an online form or write at the following address-
HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
In case the customer didn’t receive the expected level of service within 30 working days from the above mentioned ways then they can directly approach the Banking Ombudsman appointed by the Reserve Bank of India for redressal.
Disclaimer
*Annual Fee may vary depending on the credit card you are eligible for.