How to Update Communication Address in Credit Card?

Cardholder can update communication address in credit card through the following ways:

Some banks allow users to update their address online. One can visit the official website of the bank to update the communication address. The steps are:

• Open Bank’s official website, whose credit card address needs to be updated
• Login and click on ‘Update Contact Details’
• Next click on ‘Update Address’
• After updating the address, the website will open the page where the list of documents which need to be submitted will appear
• Scan and upload any one of the documents and upload the same
• Once the document is uploaded the change will appear when it is approved by the bank

Alternatively, users can visit the nearest branch to update their address. Do carry valid documents to establish proof of address. Finally, some banks allow the cardholder to call the bank’s customer care to update their communication address. The following documents will do to establish proof of address:

• Driving Licence
• Voter’s Identity Card
• Aadhar Card
• Passport
• Utility Bills such as electricity, telephone, water bill, etc. but not old than 2 months
• Receipt of property or Municipal Tax
• State or Central Government’s issued ID card

All the above documents should reflect the updated residential address and must be self-attested.

Can official address be set as communication address?
Yes, official address can also be set as communication address.

How long does bank take to update/change communication address?
Banks generally takes 7 working days to update/change communication address.

How can a cardholder check whether the communication address has changed or not?
Once the change is made a SMS or e-mail will be sent to the cardholder. One can even check by logging into the account. Cardholder can even contact the bank to know whether the changes have been made.

For change/update of communication address is rent agreement is a valid proof?
Customers are advised to update their address in any one of the (Know Your Customer) KYC documents. Then submit its photocopy.

Can one e-mail bank to change/update communication address?
Some banks allow customers to update their address via online measures. In this scenario customers can even write to bank through e-mail to change/update communication address but you must attach the scanned copy of valid documents. These documents must be self-attested. Bank will contact you to confirm upon receiving the e-mail.