Standard Chartered Bank Grievance Redressal – Escalation Matrix

General Queries and Service Enquiries

If customers have any issues or want to lodge any kind of complaint, they can approach the bank through channels provided below.

• Call the bank’s phonebanking centre. Customers can click here for a city-wise list of phonebanking numbers
• Write an e-mail to the bank at care@sc.com
• Customers can also lodge their complaints online on the provided link
  https://forms.online.standardchartered.com/public_website/india/complaint/?&_ga=2.236838212.491206873.1681298827-1607814522.1681298827

First Level Escalation

If the complaint of the customer has not been addressed at the above-mentioned level, he/she can approach “May I Help You” desks that are available at all branches of the bank. Customers can also reach out to the bank’s Service Managers at the designated desks or can write to the bank at the mentioned address:

Standard Chartered Bank
Customer Care Unit,19, Rajaji Salai,
Chennai – 600001

Second Level Escalation

If the customer is not satisfied with the response provided at the above-mentioned levels, he/she can write to Head.Service@sc.com. The customer will surely receive a response from this channel within 5 working days.

Third Level Escalation

If the customer is still not satisfied with the response provided at Level 2, he/she can escalate the issue to the Principal Nodal Officer of the bank. The customer will receive a response within 5 working days from the Principal Nodal Officer. Details of the PNO are mentioned below:

Principal Nodal Officer,
Standard Chartered Bank,
19, Rajaji Salai,
Chennai – 600001

For region wise Nodal Officer list, click here

Escalation to Ombudsman

If the customer is not satisfied with the response provided at above-mentioned levels or does not receive a response within a month, one can escalate the issue to the Banking Ombudsman at
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication.

Read More : Standard Chartered Bank Customer Care