General Queries and Service Enquiries
In case a customer wants to raise a query or request, the customer can call +91 22 6115 6300 or drop an email at customercare@rblbank.com
First Level Escalation
If the customer doesn’t receive any response from the customer care centre, he/she can reach out to the customer care executive of their branch or can write to the Branch Manager under:
Contact details: 022 61156300
To lodge the complaint, click here
Please note that bank takes up to 10 working days to respond to the customer.
Second Level Escalation
If the complaint of the customer is not resolved within 10 working days or the customer is not satisfied with the provided response at Level 1, he/she in that case can reach out to the Regional Nodal Officer of the bank at RegionalNodalOfficer@rblbank.com.
Third Level Escalation
If the provided response at Level 2 doesn’t meet the expectation of the customer within 10 working days, the customer can reach out to the Principal Nodal Officer of the bank under:
RBL Bank Ltd,
Unit No – 306-311, 3rd Floor, JMD Megapolis, Sector – 48,
Sohna Road, Gurugram – 122018, Haryana
Email id: principalnodalofficer@rblbank.com
Contact details: 022 7143 2700
Escalation to Ombudsman
If the provided resolution does not resolve the query of the customer or there is no response provided by the Principal Nodal Officer of the bank, the customer can write to Banking Ombudsman here:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
Read More : RBL Bank Customer Care