Kotak Credit Card Customer Care Pune

If the customers are located outside India, there are helpline numbers to get their queries resolved.  NRI’s can contact the bank 24×7 using the helpline number.  Given below is the list of toll-free numbers for the NRI users of different countries:

Kotak Mahindra Credit Card Customer Care Numbers Country Wise

Serving the customer in the best possible way is the main concern of Kotak Mahindra Bank. They aim at providing the solutions to all the queries of their customers. There are various channels to put your concern forward. If a custom is not satisfied with the resolution provided at the various channels then the customer can escalate the issue to the higher level.

Following levels are:

Level 1 – If you have any unresolved query, you can reach the customer care department through the inbox section on net banking or by calling the customer care department. If you don’t get the reply within 7 working days then you can escalate the matter.

Level 2 – In the case of an unsatisfactory reply, you can contact the grievance redressal officer. The matter will be escalated with the help of your previous service request number.

Level 3– If the response provided at the above level within 5 working days is not satisfactory then you can write to the Nodal Officer by filling the online form available on the website. You can further escalate the issue to the Principal Nodal Officer.

Alternativley, you can also forward the matter to the Banking Ombudsman appointed for your area.