Indian Bank Grievance Redressal – Escalation Matrix

First Level Escalation

If raising complaint for the first time, customers can call the National Helpline number of the bank at 180042500000.

Alternatively, customers can also raise their complaint online here
https://apps.indianbank.in/cgrc/frm_cust_comp.aspx

Second Level Escalation

If the customer is not satisfied with the response provided at Level 1 or the complaint of the customer is not addressed, he/she can reach out to the concerned Zonal Officer. Attached is the list of Zonal Officers.
https://www.indianbank.in/departments/zonal-offices/#!

Third Level Escalation

If the customer is not satisfied with the response provided at the above-mentioned levels or the complaint of the customer is not addressed, he/she can reach out to the Nodal Officer for Customer Service/Grievance Redressal as under:

General Manager (FI/KYC/AML/CSC)
Indian Bank, Head Office
No-66, Rajaji Salai
Chennai – 600001

Email id: nodalofficer@indianbank.co.in

Escalation to Ombudsman

Even after exhausting all levels of escalation, the complaint of the customer has not been resolved within 30 days from the date of raising the complaint, he/she can further escalate the issue to the Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication

Read More : Indian Bank Customer Care