Bank of Baroda Grievance Redressal – Escalation Matrix

General Queries and Service Enquiries

If the customer is facing any issues regarding banking services in Bank of Baroda, he/she can raise the issue by calling the customer care numbers mentioned below-

• For general queries – 1800 258 44 55/1800 102 44 55
• For PMJDY and other FI schemes – 1800 102 77 88
• Gift/Pre-paid/Reloadable card – 1800 102 5627

Alternatively, the customer can also lodge the complaint on the form provided here-
https://bobcrm.bankofbaroda.co.in/onlinecomplaint/frmMain.aspx?source=WEBSITE&sid=&id=

First Level Escalation

If the customer care fails to resolve the complaint or the matter is not addressed properly, the complainant can take the complaint to the Regional Manager. The details of Regional Managers are provided in the link.

https://www.bankofbaroda.in/contact-us/public-information

Second Level Escalation

If the complainant still feels unsatisfied with the response provided at Level 1, he/she can reach out to the Bank’s Principal Nodal Officer. The customer can find the details of the Principal Nodal Officer here-

General Manager (Operations & Services)
Bank of Baroda, Head Office, Baroda Bhavan, R C Dutt Road,
Alkapuri, BARODA – 390007, (Gujarat) India

Contact details: (0265) 231-6792

Email id: gm.ops.ho@bankofbaroda.com

Escalation to Ombudsman

If the customer does not receive any response within 30 days from the date of filing the complaint, he/she can reach out to the Banking Ombudsman by clicking here.

Read More : Bank of Baroda Customer Care