Yes bank Grievance Redressal – Escalation Matrix

First Level Escalation

The customer can raise the query as under:

• Branch Channel: The customer can visit the branch of the bank and lodge the complaint in the complaint register that is maintained at all branches of the bank. The customer is expected to visit during the working hours of the branch. In all branches, the bank has displayed the name and contact details of officers whom the customer can contact for raising his/her complaints.
• The customer can write in the complaint or meet the Branch Manager of the nearest branch in his/her city explaining the issue and the Branch Manager will respond to the customer.
• Electronic Channel: The customer can register his/her complaints as under:

The customer can register the complaint through online complaint form on the provided link
https://www.yesbank.in/complaints

The customer can also call at Yes Touch Phone Banking service 24 x 7.

The customer can also write to the bank at yestouch@yesbank.in

The customer can also login to his/her netbanking and go to My Space section – Mailbox to write to the bank.

Second Level Escalation

If the customer does not get a satisfactory response in 7 working days, he/she can approach to the Grievance Redressal Officer of the bank as under:

YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai – 400055
Email id: head.grievanceredressal@yesbank.in
Contact details: 022 – 39489373

The customer cab find the list of area wise Nodal Officers here.
https://www.yesbank.in/pdf?name=nodalofficerpdf.pdf

Third Level Escalation

If the resolution provided at Level 2 does not meet the expectation of the customer, the customer can reach out to the Principal Nodal Officer of the bank as under:

Principal Nodal Officer
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai – 400055
Email id: principal.nodalofficer@yesbank.in
Contact details: 022 – 39489374

Escalation to Ombudsman

If the customer does not get a satisfactory resolution or the complaint is not addressed within 30 working days, one can escalate the issue to Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication

Read More : Yes Bank Customer Care