First Level Escalation
If raising the complaint for the first time, the customer can call at 1800-102-4345 to register the complaint. The customer can also register the complaint through email at contact@shriramhousing.in.
Alternatively, customers also have the option to register the complaint through SHFL mobile app. The app can be downloaded from the play store.
Second Level Escalation
If the customer is not satisfied with the provided response at Level 1, one can reach out to the Zonal Head. The customer can contact the Branch Head at the branch itself.
Third Level Escalation
If the customer has still not received any response or the issue has not been resolved, the customer can escalate the issue to the Grievance Redressal Officer as under:
Grievance Redressal Officer,
Shriram Housing Finance Limited,
Level 3, Wockhardt Towers, East Wing,
Bandra Kurla Complex, Mumbai – 400051
Contact details: 022-4241 0400
Email id: gs.agarwal@shriramhousing.in
Note: The Company shall provide response within 7 working days at every level mentioned above.
Fourth Level Escalation
In case the customer has still not received a satisfactory response, he/she can approach to NHB as under:
National Housing Bank
Department of Grievance Redressal
4th Floor, Core 5-A, Indian Habitat Centre
Lodhi Road, New Delhi – 110003
Alternatively, the customer can lodge the complaint online here
https://grids.nhbonline.org.in/(S(lgfdw2yq0my1amtwv4qxqo3c))/default
Read More : Shriram Housing Finance Customer Care