SBM Bank (India) Grievance Redressal – Escalation Matrix

First Level Escalation

If raising a complaint for the first time, customers can approach the bank through following channels:

• Send an email at customercare@sbmbank.co.in
• Call the bank at 1800 1033 817
• Send a letter to the bank as under:
  306 – A, The Capital, G Block,
  Bandra – Kurla Cpmplex,
  Bandra East, Mumbai – 400051, Maharashtra
• Customers can also submit their complaints on the provided form here
  https://www.sbmbank.co.in/support/report-a-problem.php

Second Level Escalation

In case, the customer has not received any satisfactory response within 10 days through above-mentioned channels or the received response is not satisfactory, he/she can reach out to the Nodal Officer of the bank as under:

101, Raheja First Floor,
Free Press Journal Marg,
Nariman Point,
Mumbai – 400 021, Maharashtra

Email id: nodal.officer@sbmbank.co.in
Contact details: +91 22 4007 1500
1800 1033 817 (toll-free)

Third Level Escalation

If the customer does not receive any response from the Nodal Officer at Level 2 within 7 working days or the provided response is not satisfactory, he/she can reach out to the Principal Nodal Officer of the bank as under:

101, Raheja First Floor,
Free Press Journal Marg,
Nariman Point,
Mumbai – 400 021, Maharashtra

Email id: principalnodalofficer@sbmbank.co.in
Contact details: +91 22 4007 1500
1800 1033 817 (toll-free)

Escalation to Ombudsman

In the event if customers have not received any response within one month from the date of raising the complaint or they are not satisfied with the provided response at the above-mentioned levels, they can further escalate the issue to Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication

Read More : SBM Bank Customer Care