PNB Housing Finance Grievance Redressal – Escalation Matrix

First Level Escalation

If raising complaint for the first time, the customer can call at 1800 120 8800 or send an email to customercare@pnbhousing.com. The customer shall receive a response in 10 working days.

Second Level Escalation

If the provided solution at Level 1 is not satisfactory, the customer can raise the complaint to Regional Grievance Redressal Officers at gro.north@pnbhousing.com/gro.south@pnbhousing.com/gro.west@pnbhousing.com. The customer shall receive a response within 7 working days.

Third Level Escalation

If the customer is still not satisfied with the response provided by the Regional Grievance Redressal Officers, he/she can raise the complaint to the Nodal Officer at nodalofficer@pnbhousing.com/executivedirector@pnbhousing.com. The customer shall receive a response within 7 working days.

Fourth Level Escalation

If the complaint has not been addressed at the above-mentioned levels or there is no resolution provided within a reasonable period, the customer can further escalate the issue to National Housing Bank as under:

National Housing Bank,
Department of Regulation and Supervision, (Complaint Redressal Cell),
4^th Floor, Core-5A, Indian Habitat Centre,
Lodhi Road, New Delhi – 110003
https://grids.nhbonline.org.in/

http://www.nhb.org.in/

Read More : PNB Housing Finance Customer Care