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Talk to Expert

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Call Us: 1800 570 3888
Service Helpline
Call Us: 1800 258 5616

Our Advisors are available 7 days a week, 9:30 am - 6:30 pm to assist you with the best offers or help resolve any queries.

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IDFC First Bank Grievance Redressal – Escalation Matrix

Home IDFC First Bank IDFC First Bank Grievance Redressal – Escalation Matrix
Updated: 19-10-2023 06:13:02 AM

General Queries and Service Enquiries

Queries of customers or a request can be raised by calling at the call center of the bank at 1800 10 888 which is operational 24 x 7. The customer can also write an email to the bank at Banker@idfcfirstbank.com. For NRI customers, they can write an email to the bank at nriservices@idfcfirstbank.com.

Second Level Escalation

  • If the customer has not received a satisfactory response at level 1 within 7 days, he/she can write to the Nodal Officer at:

IDFC FIRST Bank Ltd.
Building no – 2, Raheja Mindspace,
MIDC Industrial Area, Shiravane, Juinagar, Nerul,
Navi Mumbai – 400706,
Maharashtra, India

  • Email id: nodaldesk@idfcfirstbank.com
  • Contact details: 022-41652700
  • Timings: Monday to Saturday (9:30 AM to 6:00 PM) (except bank holidays)

Third Level Escalation

If the customer does not receive a satisfactory response at level 2 within 7 days, he/she can reach out to the Principal Nodal Officer through call, email or post.

  • One can send an email mentioning all the issues and escalation details at pno@idfcfirstbank.com
  • Customers can also write a letter to the concerned authority and send it to:

Mr. Vipul Raj , PNO, IDFC FIRST Bank Ltd.
Building No.2, Raheja Mindspace,
MIDC Industrial Area, Shiravane, Juinagar, Nerul,
Navi Mumbai 400706, Maharashtra, India

  • Aggrieved customers also have the option to call the toll-free number 1800 209 9771 available 24 x 7 for speedy resolution of their issues.
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Escalation to Ombudsman

In case the customer feels that the provided response is not satisfactory, he/she can raise the query or request to Banking Ombudsman by RBI. Below-mentioned is the link attached having address and area of operation of Banking Ombudsman:

https://www.idfcfirstbank.com/content/dam/IDFCFirstBank/regulatory-disclosures/List%20of%20BO%20offices.PDF

It should be noted that one should contact the Banking Ombudsman only if the resolution is not done at the previous levels.

Also Read : IDFC First Bank Customer Care

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