Federal Bank Grievance Redressal – Escalation Matrix

First Level Escalation

If customers are raising the complaint for the first time, they can refer to the following channels:

• Send an email to contact@federalbank.co.in, or
• Call NBFC customer care at 1800-425-1199 / 1800-420-1199, or
• Fill the complaint form and mail it to support@federalbank.co.in

Second Level Escalation

If the customer does not get a satisfactory response from the above-mentioned levels or does not hear from the bank within 10 working days from the date of lodging the complaint, he/she can raise the request with the Nodal Officer as under:

• Send an email to: dlcare@federalbank.co.in, or
• Contact at 0484 6147400, or
• Write to:
  Nikhil A
  Associate Vice President
  The Federal Bank Ltd. 2nd Floor,
  Municipal Building, Aluva, Ernakulam,
  Kerala, India, 683101

Third Level Escalation

If the provided response at Level 2 does not satisfy the customer or there is no response from the NBFC within 7 working days from the date of lodging the complaint at Level 2, one can raise the complaint to Principal Nodal Officer as under:

• Send an email to support@federalbank.co.in, or
• Contact at 0484-2626366, or
• Write to:

Minimole Liz Thomas
Head – Service Quality Department
The Federal Bank Ltd. Federal Towers,
Aluva, Ernakulam, Kerala, India, 683101

Escalation to Ombudsman

If the customer is not satisfied with resolution provided at above-mentioned levels or there is no response from NBFC in 30 working days, he/she can escalate the issue to Banking Ombudsman as under:

Complaint form: https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication

or, write to

Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017
RBI Contact Centre – 14448

Read More : Federal Bank Customer Care