Deutsche Bank Grievance Redressal – Escalation Matrix

First Level Escalation

To raise a complaint Deutsche Bank Customers have the following options:

• Customer can call the bank’s 24-hour phone banking number 1860 266 6601
• A customer can visit the nearest branch to file a complaint
• A customer can write to customer.care@db.com to file a complaint
• Customer can send a written letter to the following address

Customer Care,
Deutsche Bank AG,
PO Box 9095, Mumbai – 400063

Second Level Escalation

If the issue is not resolved after the first level escalation, the customer may escalate to the bank’s email address “head.services@db.com”

Third Level Escalation

Customers may write to the Bank’s Nodal Officer of the Region. The details of the nodal officer can be found on the bank’s website in the form of an Excel sheet under the Grievance Redressal Tab on this page:

https://www.deutschebank.co.in/en/connect-with-us/customer-feedback-new.html

Fourth Level Escalation

Customer can contact the Principal Nodal Officer as per the below-mentioned details:

Principal Nodal Officer
Deutsche Bank AG, India
Private and Commercial Clients
PO Box Number – 9094
Goregaon Post Office
Goregaon (E), Mumbai 400063.
Email: nalanda.kadam@db.com

Fifth Level Escalation

If the complaint is still not resolved, the consumer has the right to raise the concern with the banking ombudsman. Follow the URL given below for the same:

https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication