DCB Bank Grievance Redressal – Escalation Matrix

First Level Escalation

If raising complaint for the first time, customers can refer to the below-mentioned channels:

• Call customer care centre at 1800 123 5363/1800 209 5363
• Send an email to customercare@dcbbank.com
• Visit the nearest branch
• Write a letter to the bank as under
  DCB Bank Limited,
  O. Box No. 7643,
  Malad (West), Mumbai 400064

Second Level Escalation

If the customer care centre fails to address the complaint at Level 1 or the provided resolution is not satisfactory, he/she can raise the complaint to Regional Nodal Officer as under:
https://www.dcbbank.com/pdfs/DCB_Bank_Regional_Nodal_Officers_-Feb_2016_final__2.pdf

Third Level Escalation

If the customer is not satisfied with the resolution provided by Level 1 and 2, he/she can escalate the issue to Principal Nodal Officer as under:

DCB Bank Limited,
6^th Floor, Peninsula Business Park,
Tower A, Senapati Bapat Marg, Lower Parel,
Mumbai – 400013

Contact details: +91 22 6618 7099
Fax: +91 22 6658 9971
Email id: nodal.officer@dcbbank.com

Escalation to Ombudsman

In any case, the bank fails to provide any response within a month or the provided resolution is not satisfactory, the customer can reach out to Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi?language=Auto#captchaAuthentication

https://www.dcbbank.com/upload/pdf/Address-of-Banking-Ombudsman.pdf

Read More : DCB Bank Customer Care