City Union Bank Grievance Redressal – Escalation Matrix

First Level Escalation

Customers can contact customer care  at 044-7122 5000 or use the below-mentioned link to file the complaint online

https://ccms.cityunionbank.in/ccmswebportal/complaintmaster.aspx

Second Level Escalation

If the issue is not resolved after the first level escalation, the customer can contact the respective Grievance Redressal Officer. Details of the Grievance Redressal Officers can be found using the following link:

https://www.cityunionbank.com/grievance-level-ii

Third Level Escalation

If the issue is not resolved after the second level escalation, the customer can contact the Principal Nodal Officer. Details of the PNO are available at the following link:

https://www.cityunionbank.com/grievance-level-iii

Fourth Level Escalation

If the issue still stands unresolved, consumers can take it to the banking ombudsman by filing a complaint at the link shown below:

https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication