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Citi Bank Personal Loan Customer Care Number

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HDFC Bank
10 Second Disbursal*100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 12.5%
Tenure upto1-5 Years
Processing Fee6,500
ICICI Bank
100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest11% - 13%
Tenure upto1-5 Years
Processing FeeUpto 2%
Axis Bank
Low Processing fee
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 17.15%
Tenure uptoUpto 6 Years
Processing FeeUpto 2%
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How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

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Citi Bank Personal Loan Customer Care Number

Citibank Personal Loan is an easy way to get cash in order to fulfill a wide range of financial requirements. You can avail loans up to Rs. 30 lakh with disbursals generally occurring within 48 hours with nil or minimal documentation. In case you run into any issues when applying for a personal loan or after disbursal, you can call the Citibank Customer Care Number: 1860-210-2484

Please note that local call charges will apply when calling this number and it is operational between 9 AM to 7 PM (Monday – Saturday) except on national holidays.

Citibank Personal Loan Customer Care Number for NRIs

Following is the Citibank Customer Care Number for those calling from outside India. Please note that international call charges are applicable. (+91)22-4955-2484

The Citi Customer Care Number for loan related queries is operational between 9 AM to 7 PM (Monday to Saturday) except on national holidays in India.

Citibank Personal Loan Virtual Assistant

Citibank Virtual Assistant is a completely online system that can help you get answers to all your Citibank-related queries. It has a collection of all the frequently asked questions. You just need to enter your question in the search box or select your query from the list as shown below and click “Ask” to get an instantaneous response. In case your query is not resolved this way, you can opt for a live chat with Citi Customer Care.

Citibank Personal Loan Customer Care for Personalized Response

You can get a personalized response to your query by logging into the Citibank Online Portal.

Citibank Head Customer Care and Principal Nodal Officer

You can write to Citibank Head Customer Care in case your query remains unresolved. The e-mail address is head.customercare@citi.com.

If you are not satisfied with the Head Customer Care, you can further escalate your concern to Principal Nodal Officer (PNO) using the following routes:

  • Writing an e-mail stating your grievance to principal.nodal.officer@citi.com.
  • Write a letter stating your grievance to the current PNO (Mr. M. Dhananjayan). Please note that you should mention your reference number and first point of contact with the bank in the application along with other key details and send it to the following address:

Citibank N.A., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600004.

  • By calling 1800-266-2400 (India Toll free) / 022-4955-2400 between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.

Citibank Personal Loan – Grievance Handling

The mechanism of Citibank Grievance Handling for personal loans as well as other products is divided into the following five levels:

Level 1: Regular Access Channels

You can register a complaint by calling the customer care number/using Citibank Live Chat/ through e-mail/ letter as mentioned in earlier sections

Level 2: Head Customer Care

If you are not satisfied with the level 1 response or have not received an appropriate response from Citi customer care within 2 working days, you can write to Head Customer Care. Contact details of Head Customer Care are mentioned in an earlier section.

Level 3: Citibank Grievance Redressal Officer (Principal Nodal Officer)

If you are not satisfied with the Level 2 response, you can contact the PNO (Principal Nodal Officer) via post by sending a letter to:

Citibank N.A., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600004.

Alternatively, you can call 1800 266 2400 (All India Toll Free number) / 022-4955-2400 between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.

Level 4: Citibank Senior Management

If you continue to be dissatisfied with the resolutions provided by the previous levels, you can directly write to the Citibank Senior Management. Write to Citibank Head Personal Loans

Level 5: Reserve Bank of India – Banking Ombudsman Scheme

If you have not heard from Citibank for a month after your previous level complaint or are dissatisfied with the resolution provided via above levels, you can contact the Banking Ombudsman. The Banking Ombudsman is appointed by the RBI to ensure satisfactory settlement of complaints if the bank and the complainant are unable to come to an agreement.

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How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Apply Now

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All Your Needs

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Avail Personal Loan for
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What our customers say

Smooth & hassle-free loan approval experience

I want to express my gratitude for your exceptional support & guidance throughout my loan application process to Aman (EW17239). Your professionalism & clear communication made the journey smooth and manageable. I appreciate how you helped during loan approval & fast-tracked the documentation. It is rare to find someone so committed to their clients. I truly value the effort you put into ensuring a successful outcome. Thanks again for your invaluable help.

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Sanjay Kumar GuptaMar 30, 2026

Exceptional guidance throughout the process

I’d like to express my sincere appreciation for Mr. Aman Kumar (EW32023) for the excellent assistance provided. His professionalism & willingness to help made the experience smooth & pleasant. Aman Kumar demonstrated patience & clarity while addressing queries and ensured that everything was handled efficiently. Such dedication & customer-focused service truly deserve recognition. Please convey my thanks and appreciation to him for his outstanding support.

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Jyotirmoy SinghaMar 23, 2026

Very helpful and easy to reach

I really wants to appreciate Mohankumar Dhandapani for closing my loan requirement in such a short time and nice manner. He is very much approachable helped me based on my requirements. He explained me all the options in very short time even one option failed immediately helped me to get other options worked. Excellent job done by Mohankumar Dhandapani all the best keep you same way approachable you will get more customers. Thanks to Paisabazar too.

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Kirubagaran GanesanFeb 24, 2026

Reliable help when i needed it most

I am writing this email to express my sincere thanks for your excellent support and guidance on Paisabazaar. My experience was very smooth and satisfying because of your help. You explained everything clearly and made the whole process easy and comfortable for me. I truly appreciate your professionalism, patience, and quick response. I am very happy with the service and would definitely recommend to others because of the great support I received from you. Thank you once again

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DharmeshFeb 22, 2026

Committed support that made everything easy

I’d like to appreciate the Paisabazar team for the excellent loan service. I especially want to recognize one of your agents, Mr. Prince Kumar, for his outstanding support. For more than a month, he continuously followed up with me and assisted me. His commitment & professionalism made the experience smooth & hassle-free. I appreciate his efforts and dedication. Kindly acknowledge his performance and consider rewarding such a sincere employee.

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BhupendraFeb 18, 2026

My Trust in Paisabazaar has Increased

I would like to take a moment to share my sincere feedback regarding the support I received from your team. The executive who assisted me was extremely professional, polite, and knowledgeable. They patiently understood my concern, explained the process clearly, and guided me step by step toward the right solution. I truly appreciate the transparency, timely responses, and genuine effort shown to help me.

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Lalit MaviFeb 12, 2026

Best Place for Taking Loans

I contacted customer care with a few queries, and I am very satisfied with the support I received. The representative was polite, patient, and explained everything clearly. My questions were resolved properly, and the overall experience was smooth and helpful. Thank you for the excellent customer service

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Kokil BarnwalFeb 12, 2026

Easy loan approval with good guidance

Thank you for the support provided for getting personal loan approval. During this process I worked with Mr. Aman Bajpai (EW17239) who was co-ordinator for this entire process of Personal loan, I was incredibly impressed by his efficiency and problem-solving skills. He went out of their way to ensure all my questions were answered and that the disbursement timeline stayed on track. His coordination was really appreciable.

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Riyaj AtarFeb 9, 2026

Apne higher education ke liye loan liya tha

Muhje higher education ke liye loan chahiye tha. Paisabazaar pe apply kiya. Got it at the right time. Quite helpful.

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Puja DanuJan 22, 2026

Sabse jada helpful log the yaha

Maine bht jagah try kiya tha personal loan ka, yaha try kiya toh helpful log mille. Har steps mai aram se samjhaya or usse muhje loan lene mai jda dikkat nhi aayi.

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Anuradha GuptaJan 21, 2026
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