When it comes to personal banking, Citibank is counted among the most preferred banks in the country. It is known for offering a wide variety of financial services ranging from personal and investment banking to wealth management. Personal loan is a popular financial product offered by Citibank. Apart from its financial professionalism, the bank is also known for an outstanding customer service team that is available seven days a week, round the clock. There are a number of ways you can reach the customer care of Citibank such as IVR system, email and by writing to them.
If you have availed a personal loan from Citibank and have issues/complaints/queries regarding the same, you can always reach out to their customer service team on the 24×7 helpline. This helpline number is 1860 210 2484. Local call charges may apply on this number. If you are seeking customer service from outside India, you should use this helpline number- +91 22 4955 2484.
These numbers will lead to an Interactive Voice Response (IVR) system. Follow the instructions and choose the options that best match your queries. For example, if you want to know your personal loan balance, you will have to follow the given steps-
- Select your preferred language
- Go to Personal Loan ID and TPIN.
- Go to Personal Loan Balance
- Enter your Personal Loan Account ID and TPIN to hear the balance
Citibank branches in different cities also have their own 24×7 helpline number. The table given below shows Citibank Customer Care Numbers for some popular cities-
|Chandigarh||0172 508 2484|
|Vadodara||079 2642 2484|
|Ludhiana||0161 501 2484|
|Nagpur||1800 180 2484|
Citibank Personal Loan Customer Care Address
An aggrieved customer can also write a letter to the customer care team of Citibank, mailed at the addresses given below-
P.O. Box No. 4830,
Anna Salai Post Office,
Chennai – 600 002
Mail Room, ACROPOLIS,
9th Floor, New Door No.148,
Dr. Radhakrishnan Salai,
Chennai – 600 004
Citibank Personal Loan Customer Care Email
All Citibank customers can book their complaints with the bank by writing an email to their customer care team. One has to login to his internet banking profile and go to the queries section. There is a ‘Compose Email’ section where the customer can write his queries/complaints and send it. While writing this email, one should make sure to mention his Customer ID or if the query is regarding a personal loan the details of it should be provided by the customer in the email. A customer care representative will approach the aggrieved customer at the earliest and provide solutions to his queries or complaints.
In case the customer does not have access to Online Banking, he can visit this link- https://www.citibank.co.in/ssjsps/ssindexmidssi.jsp. Here he/she can generate an IPIN and User ID which can be used to register a complaint.
Citibank ‘Ask Me’ Section
To help their customers find answers to some common queries, Citibank has launched its ‘Ask Me’ section. One can type the questions in the box provided and a system generated answer will appear on the screen. For example, if you write- “How do I update PAN on my bank account?” The answer will appear on the screen guiding you on how to do it. Sometimes the answer might have links to other pages which would provide a better understanding on the matter.
Citibank Forms Centre
If you are not in a position to visit any of the branches to lodge a complaint or to avail of a service, you can visit Citibank Online Forms Centre. Depending on whether you are a banking/suvidha customer, a credit card-holder or a loan customer, you can go to your respective section and get the required form. After filling out the form, you have to mail it to-
Citibank Card Center,
PO Box # 4830,
Anna Salai Post Office,
Chennai – 600 002
Citibank Customer Care Emergency Services
1800 425 2484 and 1800 267 2425 are the two numbers you can call in case of emergencies, such as-
- Loss or theft of your credit/debit card
- When your ATM/Debit Card is stuck in the card slot of an ATM
- When you used an ATM to withdraw cash and the money is not dispensed
- If you have received an alert for a transaction you did not make
Citibank Customer Care Grievance Desk
Citibank has an efficient grievance redressal mechanism. It is categorized in three levels-
Level 1- Lodge the complaint or raise a query through any of the media mentioned above. A customer care representative will get in touch with you and resolve the issues.
Level 2- In case you are not satisfied with the solutions provided in Level 1, you can escalate your concern to the Head Customer Care. This can be done by sending an email addressed to email@example.com or by calling on 044-28501242 or 022 4955 2425 between 10:00 AM and 6:00 PM IST (Monday to Saturday).
Level 3- If you are still dissatisfied with the services, you can contact Citibank’s Principal Nodal Officer. You can write an email to the addressed firstname.lastname@example.org