Annapurna Finance Private Limited Grievance Redressal – Escalation Matrix

First Level Escalation

Customers can lodge their complaints to the bank through different channels, such as:
Branch Manager – Customers can directly go to the branch manager to file a complaint. The branch manager will take all the necessary steps to resolve the issue.
Complaint Box – Customers can also drop grievance letters in the complaint box at every branch.
Toll-Free Number – Customers can call and register their complaints at the toll-free number 1800-8437-200
Email – Customer can email their grievance to info@ampl.net.in and grievance@ampl.net.in.
Nodal Officer – The customer may also contact the nodal officer via email

Second Level Escalation

If the issue is not resolved after the first level escalation, the customer can contact the Grievance Redressal Office/PNO by means such as email, letter or call. The Prinicipal Nodal Officer can be contacted at:

Grievance Redressal Officer and Principal Nodal Officer,
Annapurna Finance Private Limited,
1215/1401, Infront of Jaydev Vatika, NH-5 Bypass Rd,
Khandagiri Bari, Khandagiri
Bhubaneswar, Odisha (751030) Mobile: 08280336056
Email: suraj@ampl.net.in

Third Level Escalation

If the complaint remains unresolved by PNO or Grievance Redressal Officer the customer can file a direct complaint to the bank’s ombudsman at the following address:

Office of the Banking Ombudsman,
Reserve Bank of India,
4th floor, Sector 17,
Chandigarh, 160017
RBI Contact Centre – 14448
https://cms.rbi.org.in