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Muthoot Finance Personal Loan Customer Care

4.5/5

15.6L Reviews

5.7cr+Satisfied Customers
65+Lending Partners
₹65k Cr+Loans Disbursed
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ICICI BankICICI Bank
Processing Time3 - 5 Days
Interest Rate9.99% onwards
Processing FeesUpto 2.5%
Max. Loan Amount₹2 Crore
HDFC BankHDFC Bank
Processing Time3 - 5 Days
Interest Rate9.99% onwards
Processing Fees₹4999+GST
Max. Loan Amount₹50 Lakh
Axis BankAxis Bank
Processing Time3 - 5 Days
Interest Rate11% onwards
Processing FeesUpto 3%
Max. Loan Amount₹5 Lakh
Kotak BankKotak Bank
Processing Time3 - 5 Days
Interest Rate9.99% onwards
Processing Fees₹12999+GST
Max. Loan Amount₹50 Lakh
Bajaj FinservBajaj Finserv
Processing Time1 - 2 Days
Interest Rate10% onwards
Processing FeesUpto 1.2%
Max. Loan Amount₹75 Lakh
IDFC First BankIDFC First Bank
Processing Time1 - 2 Days
Interest Rate9.99% onwards
Processing FeesUpto 2%
Max. Loan Amount₹1 Crore
CholamandalamCholamandalam
Processing Time3 - 5 Days
Interest Rate17% onwards
Processing FeesUpto 4%
Max. Loan Amount₹50 Lakh

Muthoot Finance Customer Care Toll-Free Numbers

The following are the customer care numbers of Muthoot Finance:

  • For Southern India: 994-6901-212 (chargeable)
  • For Gujarat and Maharashtra: (+91)800-0451-451 (chargeable)
  • For the Rest of India: 1800-313-1212 (toll-free)

Muthoot Finance Personal Loan Customer Care Number for NRIs

The following are the customer service numbers of Muthoot Finance for NRIs (non-resident Indians):

Muthoot Finance UK Ltd & Muthoot Global Money Transfers Private Limited (+44)203-004-3182
Muthoot Exchange, Dubai (+97)142-726-339

(+97)152-995-0570

Muthoot Travel & Tourism LLC, Dubai (+97)143-341-945

(+97)152-995-0570

Muthoot Finance Customer Care Details for Queries, Feedback and Complaints

You can follow the routes below to get a resolution to your query, submit feedback, or register a complaint:

  • Email: You can send an email to Muthoot Finance by providing your 15-digit Customer Identification Number (CIF ID) and other details as shown in the form below to get your query resolved:
  • Call: You can call customer care numbers as mentioned in the previous section
  • Chatbot/ Virtual Assistant: You can get answers to your queries from the Muthoot Finance virtual assistants called “Mattu” and “Mittu”. Click on “Chat with us” in the lower left corner of the Muthoot Finance homepage to access the chatbot.
  • Social Media Handles: You can also use the social media handles of Muthoot Finance on Facebook, Twitter, LinkedIn, etc., to seek a resolution of your query. It is, however, not advisable to share personal account information publicly on these platforms.  
  • Branch Visit: You can visit the nearest branch of Muthoot Finance. You can find the nearest branch using the branch locator tool on the Muthoot Finance official website.
  • Write: You can also write to Muthoot Finance and submit your written complaint by post/courier. The mailing address of all Muthoot branches is available on the official website.

Muthoot Finance Grievance Redressal

If your query is not resolved by the customer care team, then you can contact the Grievance Redressal Officer through any of the following channels:

  • Email: You can send an email specifying your case number and CIF number to the Grievance Redressal Officer
  • Call: You can call the Grievance Redressal Cell at the following numbers:
  • Grievance Redressal Cell- North: +91-11 46697754
  • Grievance Redressal Cell - South:  91-484 6690231
  • Write: Alternatively, you can write to the Grievance Redressal Cell at the following addresses:
  • Grievance Redressal Cell- North: General Manager, Customer Grievance, Redressal Cell, GM’s Office Muthoot Group, Muthoot Towers Alaknanda , Delhi -110019.
  • Grievance Redressal Cell - South: Asst. General Manager, Customer Grievance Redressal Cell, CGM’s Office Muthoot Chambers, Kurian Tower , Opposite Saritha Theatre, Banerji Road , Ernakulum, Kerala - 682018.

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Muthoot Finance Principal Nodal Officer

If you are not satisfied with the resolution provided by both the customer care team and the Grievance Redressal Officer, then you can contact the Principal Nodal Officer by any of the following means:

  • Email: You can send an email to the Principal Nodal Officer by mentioning your case number and CIF number through the Muthoot Finance website.
  • Write: Alternatively, you can write to the Principal nodal officer at the following address:
  • Principal Nodal Officer - Customer Grievance,
    Muthoot Chambers, Kurian Tower,
    Opposite Saritha Theatre,
    Banerji Road, Ernakulum,
    Kerala – 682018.

    Note: Successive levels of escalation are allowed only when a satisfactory resolution has not been achieved at the previous level.

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    FAQs

    How can I apply for a Muthoot Finance Loan on Paisabazaar?

    You can visit the Paisabazaar personal loan platform to enquire about any personal loan by providing some basic information about yourself. You can check personal loan offers from 30+ lenders, including Muthoot Finance, and see the chances of loan approval, loan amount, interest rate, processing fee, foreclosure charges, etc., all on the same platform.

    How can I find the nearest Muthoot Finance branch?

    You can use the Muthoot Finance branch locator available on the official website to find details of the nearest branch.

    What is the Muthoot Finance customer care email ID?

    • The email id for Muthoot Finance is mails@muthootgroup.com

    Will Muthoot Finance reply, if I send an email regarding my query?

    Yes, Muthoot Finance customer care typically responds to email queries within 48 hours. However resolution of your email query may take longer depending on how complicated the process is.

    What if there is any dispute regarding Muthoot Finance personal loan?

    You can contact the Grievance Redressal Officer in case you have any dispute regarding your Muthoot Finance personal loan. Furthermore, if the dispute is not satisfactorily resolved by the Grievance Redressal Officer, then you can escalate the issue further by contacting the Principal Nodal Officer.

    In how many days does Muthoot Finance resolve the query?

    The number of days taken for query resolution depends on the type of the query, and is hence not fixed.

    Can I track the status of my complaint at Muthoot Finance?

    Yes, you can use the Muthoot Finance Complaint Tracker on the official website to track the status of your complaint.

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    What our customers say

    Smooth & hassle-free loan approval experience

    I want to express my gratitude for your exceptional support & guidance throughout my loan application process to Aman (EW17239). Your professionalism & clear communication made the journey smooth and manageable. I appreciate how you helped during loan approval & fast-tracked the documentation. It is rare to find someone so committed to their clients. I truly value the effort you put into ensuring a successful outcome. Thanks again for your invaluable help.

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    Sanjay Kumar GuptaMar 30, 2026

    Exceptional guidance throughout the process

    I’d like to express my sincere appreciation for Mr. Aman Kumar (EW32023) for the excellent assistance provided. His professionalism & willingness to help made the experience smooth & pleasant. Aman Kumar demonstrated patience & clarity while addressing queries and ensured that everything was handled efficiently. Such dedication & customer-focused service truly deserve recognition. Please convey my thanks and appreciation to him for his outstanding support.

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    Jyotirmoy SinghaMar 23, 2026

    Very helpful and easy to reach

    I really wants to appreciate Mohankumar Dhandapani for closing my loan requirement in such a short time and nice manner. He is very much approachable helped me based on my requirements. He explained me all the options in very short time even one option failed immediately helped me to get other options worked. Excellent job done by Mohankumar Dhandapani all the best keep you same way approachable you will get more customers. Thanks to Paisabazar too.

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    Kirubagaran GanesanFeb 24, 2026

    Reliable help when i needed it most

    I am writing this email to express my sincere thanks for your excellent support and guidance on Paisabazaar. My experience was very smooth and satisfying because of your help. You explained everything clearly and made the whole process easy and comfortable for me. I truly appreciate your professionalism, patience, and quick response. I am very happy with the service and would definitely recommend to others because of the great support I received from you. Thank you once again

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    DharmeshFeb 22, 2026

    Committed support that made everything easy

    I’d like to appreciate the Paisabazar team for the excellent loan service. I especially want to recognize one of your agents, Mr. Prince Kumar, for his outstanding support. For more than a month, he continuously followed up with me and assisted me. His commitment & professionalism made the experience smooth & hassle-free. I appreciate his efforts and dedication. Kindly acknowledge his performance and consider rewarding such a sincere employee.

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    BhupendraFeb 18, 2026

    My Trust in Paisabazaar has Increased

    I would like to take a moment to share my sincere feedback regarding the support I received from your team. The executive who assisted me was extremely professional, polite, and knowledgeable. They patiently understood my concern, explained the process clearly, and guided me step by step toward the right solution. I truly appreciate the transparency, timely responses, and genuine effort shown to help me.

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    Lalit MaviFeb 12, 2026

    Best Place for Taking Loans

    I contacted customer care with a few queries, and I am very satisfied with the support I received. The representative was polite, patient, and explained everything clearly. My questions were resolved properly, and the overall experience was smooth and helpful. Thank you for the excellent customer service

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    Kokil BarnwalFeb 12, 2026

    Easy loan approval with good guidance

    Thank you for the support provided for getting personal loan approval. During this process I worked with Mr. Aman Bajpai (EW17239) who was co-ordinator for this entire process of Personal loan, I was incredibly impressed by his efficiency and problem-solving skills. He went out of their way to ensure all my questions were answered and that the disbursement timeline stayed on track. His coordination was really appreciable.

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    Riyaj AtarFeb 9, 2026

    Apne higher education ke liye loan liya tha

    Muhje higher education ke liye loan chahiye tha. Paisabazaar pe apply kiya. Got it at the right time. Quite helpful.

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    Puja DanuJan 22, 2026

    Sabse jada helpful log the yaha

    Maine bht jagah try kiya tha personal loan ka, yaha try kiya toh helpful log mille. Har steps mai aram se samjhaya or usse muhje loan lene mai jda dikkat nhi aayi.

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    Anuradha GuptaJan 21, 2026
    View All Testimonials
    Anubhuti Agrawal profile
    Written ByLinkedIn icon
    Anubhuti Agrawal
    Shamik Ghosh profile
    Reviewed ByLinkedIn icon
    Shamik Ghosh

    Paisabazaar is a loan aggregator and is authorized to provide services on behalf of its partners.

    The APR (Annual Percentage Rate) of a personal loan is its annualised cost of borrowing, which includes the interest rate as well as the processing fees, documentation fees and other fees charged during the loan origination. The APR is expressed in the form of a percentage and thus, allows personal loan applicants to detect personal loan schemes offered at lower interest rates but with higher processing fees and/or other charges.

    The APR of personal loans usually ranges between 11.29% to 35%. For example, assume that you have availed a personal loan of Rs. 5 lakhs @ 10.50% p.a. with a repayment tenure of 5 years. The processing fee charged for this loan is 1.5% of the loan amount, which amounts to Rs 7,500. Therefore, the total borrowing cost of your personal loan will be Rs 1,52,317 and its APR will be 11.16%.

    Address: Paisabazaar Marketing & Consulting Pvt. Ltd. 135 P, Sector 44, Gurugram (HR) 122001

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