IIFL Personal Loan Customer Care

Monday to Friday - 9:30 a.m. to 6 p.m. (closed on Sunday and public holidays)
Saturday: 9:30 a.m. to 4 p.m.
Email: reach@iifl.com

The existing customers of IIFL Finance Personal Loan can also raise a request online by following the steps mentioned below:

1. Visit the contact page of the company’s website
2. Click on “to raise a request, click here” below toll-free number
3. Select a product category (Personal Loan) and enter the applicant’s account number
4. The system will verify the account and the request will be initiated

Customers can also speak to the financial expert by filling in details (full name, mobile number and location) under the customer support section of the India Infoline Housing Finance website.

Last updated on 22 November 2024

Helpline number: 1860-267-3000/7039-050-000

Time: 9:30 a.m. to 6:00 p.m., Monday to Friday

Time: 9:30 a.m. to 4:00 p.m. on Saturdays (except public holidays)

Personal loan customers can visit any of the IIFL branches and submit a complaint letter to the branch manager, or place it in the suggestion/complaint boxes, or write it down in the register. Vigilence Officer checks the complaint register on a periodic basis, and the complaint is then forwarded to the customer service team for required action.

Customers can write the complaint letter to the address:

IIFL Finance Limited

IIFL House, Sun Infotech Park,

Road No. 16V, Plot No. B-23,

Thane Industrial Area, Wagle Estate,

Thane - 400064

If a customer does not receive any response within 14 days or is dissatisfied with the resolution provided, a person can write to the Nodal Officers or can also contact the Nodal Office Team on Monday to Friday between 9:30 a.m. to 6:00 p.m. on the contact number: +91 22-45205810 or +91 22-68178410.

The applicant will be required to mention the complaint reference number and loan account number for a faster resolution process.

If the concerned customer does not receive any response within 30 days or is not satisfied with the solution provided, he/she can write to the Principal Nodal Officer, Mr. Amlan Singh at pno@iifl.com. The officer is available from 09:30 a.m. to 6:00 p.m. at +91 22-41035099 (call charges as applicable) on all working days as well as non-public holidays between Monday and Friday.

If the concerned customer is dissatisfied with the solution provided or IIFL fails to provide a solution within 30 days, he/she can escalate the grievance in the following ways:

• Lodge complain on RBI CMS portal (https://cms.rbi.org.in) or
• E-mail id - crpc@rbi.org.in , or
• Send the complaint form to the below-mentioned address

The Officer Incharge,

Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
Contact Centre with the toll-free number – 14448