CASHe Personal Loan Customer Care
The existing borrowers of CASHe Personal Loan can email at support@cashe.co.in for any queries or complaints or fill out the form available under the “Contact Us” section of the website.
The customer has to fill in the following details:
- Name
- Email ID
- Mobile Number
- Query selection
Last checked on 3 March 2023
Grievance Redressal
First Level
Personal loan customers can contact CASHe officer in case of any queries or grievances in the following ways:
- Write an email to: support@cashe.co.in
- Visit the company’s official website: www.cashe.co.in
The office would be operational between 10.00 am to 6.30 pm (Monday to Friday, except public holiday)
Second Level
If the customer is dissatisfied with the response received from the CASHe, he/she can escalate his grievance with the Grievance Redressal Officer. The contact details are given below:
Mr. Prateek Saxena
Bhanix Finance and Investment Limited (CASHe)
5th Floor, Paville House, Twin Tower Lane,
Off Veer Savarkar Marg, Prabhadevi,
Mumbai – 400 025
Telephone No 022-46047350
Email id: bhanix@cashe.co.in
CASHe claims to respond to complaints within 1 month from the date of receipt of the complaint.
Third Level
If the complaint is not resolved within a period of 30 days, the concerned customer can appeal to:
The Officer-in-Charge
Non-Banking Supervision Department, Reserve Bank of India,
3rd Floor, RBI Byculla Office Building
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008
Email: nbfcomumbai@rbi.org.in
Ph No. 022-2302-8140
FAQs
Q1. How can I find the nearest branch of CASHe?
CASHe is operated from two cities i.e. Mumbai and Hyderabad. There are no other branches of CASHe at present
Q2. What is the CASHe personal loan customer care email id?
Customers can write email to CASHe at support@cashe.co.in
Q3. Does CASHe Customer Care reply if I send a mail regarding my query?
Yes. A CASHe representative replies to your query/concern in a minimum span of time if you send a mail regarding any query.
Q4. In how many days is the query resolved?
Queries regarding personal loans can get resolved as early as possible (usually within 1-3 working days). A longer period may be applicable depending on the complexity of the issue.
Q5. Where can I get details of CASHe Buddy Transfer?
Details of the CASHe Buddy Transfer system can be found in the FAQs section of the CASHe mobile app as well as the FAQs section of official CASHe website. In case your query still remains unanswered, you can also send an email to support@cashe.co.in to get your queries answered.