Nido Home Finance Customer Care Number
1-800-1026371 (Monday to Friday between 10 a.m. and 5 p.m.)
Grievance Redressal
Both existing and new Nido Home Finance Home Loan customers, including loan applicants with disability(ies), can get in touch with the housing finance company (HFC) through any of the below mentioned channels in for redressal of their grievance(s):
Level 1 – Branch Manager
Home loan customers can directly approach the branch manager and file their grievance/complaint in the complaint register maintained at the branch.
The branch official should guide the borrowers who seek to lodge a complaint. Nido Home Loan customers can also send their complaints either by calling on 1-800-1026371 or writing on the email id mentioned below: assistance@edelweisshousingfin.com
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Level 2 – Grievance Redressal Officer
The borrower can approach the Grievance Redressal Officer at the address mentioned below:
Ms. Karan Jagwani
Tower 3, Wing B, Kohinoor City,
Kohinoor City Kirol Road,
Kurla (W) Mumbai 400070
Tel No. 022 – 43428150
Email id: assistance@edelweisshousingfin.com
The Grievance Redressal Officer is responsible for providing the borrower with a resolution or response to complaints/queries/grievances received at the earliest. The home loan lender must endeavor to provide a response within 6 weeks of receiving the borrower’s complaint.
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Level 3 – Complaint Redressal Board
If the Nido Home Loan customer does not receive any response from the HFC or is not satisfied with the response, he may approach the Complaint Redressal Cell of the National Housing Bank register his grievance either at their website or by in a prescribed format (available at NHB’s website) to the below address:
National Housing Bank,
Department of Regulation and Supervision (Complaint Redressal Cell),
4th Floor, Core – 5A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003
Note: Last checked on 11th July 2024