Tata Capital home loan customer care answers to all of their customer’s queries 24×7 – whether you want to know how about your loan status or different ways to pay your Tata Capital home loan. Tata Capital home loan borrowers can contact Tata Capital home loan customer care service through call, e-mail and postal address. To register your queries, feedbacks or complaints, home loan borrowers can use any of the below listed modes of communication:
Tata Capital Home Loan Customer Care Number
If you have applied for Tata Capital Home Loan or are planning to apply for it and have queries or complaints related to it, you can get in touch with Tata Capital’s support team by calling on their customer care numbers:
Tata Capital Home Loan Customer Care Toll Free Number
1860 267 6060
Tata Capital Home Loan borrowers can call on the above toll-free number from Monday to Saturday between 9:00 A.M. to 8:00 P.M. The Tata Capital Customer Care service is closed on all Sundays and Public Holidays.
The above customer care number may be chargeable. A call on this number will take you to an Interactive Voice Response (IVR) system, which will prompt for a few inputs before it routes your call to an appropriate customer care representative. Therefore, keep all the reference numbers and other information that might be required during the call handy.
Tata Capital Home Loan Customer Care Email
Another way to contact the Tata Capital Home Loan Customer Care is by writing them an email. The email IDs for the same are given as below:
- For new customers –firstname.lastname@example.org
- For home loan customers – email@example.com
Tata Capital Home Loan Customer Care Address
Customers who are uncomfortable with the online methods of filing complaint or raising a query related to Tata Capital home loan can write a letter to the lending institution. Through writing you can explain the issue or query in detail. When writing the same do not forget to include the information that the concerned person might need for account verification such as your customer ID or reference number, etc.
You can port the letter at the address given below-
Tata Capital Ltd. Registered Office Postal Address
11th Floor, Tower A, Peninsula Business Park,
Ganpatrao Kadam Marg, Lower Parel,
Mumbai – 400013
Tata Capital Home Loan Customer Care – Grievance Redressal
If customers are not satisfied with the response provided by the customer care representatives through any of the above-mentioned channels, you can follow the grievance redressal mechanism:
Level 1: Follow these steps:
- Write in to firstname.lastname@example.org
- Call us on our customer care number 1860 267 6060. You will receive an acknowledgement or response within 10 business days
Level 2: If you are not satisfied with the resolution provided to you from the above actions, Contact the Nodal Officer – Mr. Amitabh Talwar at email@example.com
Level 3: If you are still not satisfied with the resolution given to you, contact the Managing Director at firstname.lastname@example.org
Level 4: Even after following the above steps, if your complaint is not addressed to your satisfaction, approach the National Housing Bank, which is the regulatory authority of Housing Finance Companies, at the following address:
National Housing Bank,
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, NEW DELHI- 110 003.