Tata Capital Home Loan Customer Care Number
1860 267 6060
Between 9 AM to 8 PM on Monday to Saturday (closed On Sundays and public holidays)
Grievance Redressal
Any Tata Capital Home Loan customer not happy with the housing finance company’s (HFC) services can register their complaint or provide feedback related to the HFC’s products, services or processes. Complainants can use any of the below channels to submit their grievances:
Level 1
Customers who are not satisfied with the HFC’s services can either write to customercare.housing@tatacapital.com or call on the Tata Capital Home Loan customer care number provided above. The HFC will either send an acknowledgement or response to the complainant once they contact the Tata Capital Home Loan customer care number or send a mail on the customer care mail id within 7 business days.
Level 2
If the complainant is not satisfied with the resolution provided by the Tata Capital Home Loan customer care number or via the customer care mail id, he/she can contact the Head – Customer Service at customerservice.head@tatacapital.com. The complainant will get an acknowledgement/response from the home loan lender within 4 business days. Customers can also quote their complaint number and write their complaint on the HFCs’ website for redressal of their grievances.
Customers who are not satisfied with the response provided by Tata Capital post their escalation to Level 2 can contact the Nodal officer of Tata Capital Housing Finance:
Mr. Ajai Shukla,
Nodal Officer – Tata Capital Housing Finance Limited
gro.housing@tatacapital.com
11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013
Level 3
The complainant can get in touch with the Managing Director of Tata Capital, by sending an email on mdtchfl@tatacapital.com, if he/she is not satisfied with the resolution provided by the HFC. Customers can also quote their complaint number and write their complaint on the HFCs’ website for redressal of their grievances.
Level 4
Tata Capital Home Loan customers who do not receive a response from the HFC within one month or are not satisfied with the response received from the above levels can approach the National Housing Bank, which is the regulatory authority of HFCs at the address mentioned below:
National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003.
Customers can also visit NHB’s website to register their complaint either online or by post in the prescribed format available on the regulatory authority’s website.