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MoneyTap Personal Loan Customer Care
Customer Grievance Redressal
Level 1: Grievance redressal system
The existing customers of Moneytap Personal loan can register complaints in any of the following channels.
A unique reference number will be assigned to the customers against each complaint, which will be communicated to the respective customer within two working days along with an appropriate turnaround time. MoneyTap claims to address customer complaints within five days.
Level 2: Grievance Redressal Officer
If the complaint addressed is unsatisfactory, the concerned customer can escalate the complaint to the Grievance Redressal Officer (GRO) whose details are mentioned below:
Designation Grievance Redressal Officer
Resolution timelines:
Maximum time taken by the company for the resolution process:
Further, the company will inform the customer in case a complaint requires more time, along with the reason for the delay and the additional time required for resolution.
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Personal Loan Articles
View All ArticlesPaisabazaar is a loan aggregator and is authorized to provide services on behalf of its partners.
The APR (Annual Percentage Rate) of a personal loan is its annualised cost of borrowing, which includes the interest rate as well as the processing fees, documentation fees and other fees charged during the loan origination. The APR is expressed in the form of a percentage and thus, allows personal loan applicants to detect personal loan schemes offered at lower interest rates but with higher processing fees and/or other charges.
The APR of personal loans usually ranges between 11.29% to 35%. For example, assume that you have availed a personal loan of Rs. 5 lakhs @ 10.50% p.a. with a repayment tenure of 5 years. The processing fee charged for this loan is 1.5% of the loan amount, which amounts to Rs 7,500. Therefore, the total borrowing cost of your personal loan will be Rs 1,52,317 and its APR will be 11.16%.
Address: Paisabazaar Marketing & Consulting Pvt. Ltd. 135 P, Sector 44, Gurugram (HR) 122001
Get up to ₹50 Lakhs starting at 9.98%*
Get up to ₹50 Lakhs starting at 9.98%*







