MoneyTap is India’s first app-based personal credit line that enables customers to borrow money to meet various financial needs including travel/medical/marriage/education expenses, home renovation, purchase of consumer durables, etc. The loan provided by means of a credit line (cash) mechanism can range from Rs. 3000 to Rs. 5 lakh. The entire MoneyTap customer service is online just like its loan application and disbursal process. The following are details about how to get in touch with the lender in case you have any queries or grievances.
MoneyTap Customer Care Numbers
MoneyTap does not currently have any customer service phone numbers. On its official website the online lender specifically mentions this and also asks that all queries/grievances be directed to the online customer care available through the app or by sending an email to email@example.com
Also Read Moneytap Personal Loan.
MoneyTap Customer Care Email
In the absence of a customer service number that borrowers can call to get their queries resolved, you can contact the company’s customer care department via email – firstname.lastname@example.org with key details such as your registered mobile number, customer ID, etc. This is currently the primary means of contacting MoneyTap customer service.
Note: While there are various social media handles available for MoneyTap on Facebook, Twitter, etc. please do not share personal details on these platforms due to data security reasons.
How to submit a complaint through MoneyTap App
The MoneyTap App offers users two key ways to get their queries answered. The following is a step by step guide to use these routes:
Step1. After you have registered and logged into the MoneyTap App, click on the burger menu (looks like 3 parallel lines) located at the top right hand corner of the phone screen as shown below:
Step 2. You can search for your queries in the “Help” link in the menu shown above. This gives you access to a wide range of frequently asked questions as follows:
Step3. If you still cannot get your queries answered, click on the “Contact Us” menu of the App to submit your queries/complaints via email:
Also Read Moneytap Personal Loan Login.
Q1. What are the different ways to get in touch with MoneyTap in case I have queries relating to personal loans?
Customers can get in touch with the lender via email sent to email@example.com along with applicable details such as loan account number, etc. You can also get in touch with the lender via social media platforms like Facebook, Twitter, Linkedin, Youtube or Instagram. However, sending any personal data through the social media channels is not recommended as the data might not be secure once shared through social media.
Q2. What are the different services that can be availed by contacting the lender’s customer care?
You can get in touch with the lender’s customer care to make personal loan related inquiries, to file complaints, to give feedback/compliments, etc.
Q3. Can I change/update the email id or mobile number registered with the company?
Yes, customers can update/change the email ID or mobile number registered with their MoneyTap account. To do so, they may contact the customer care by sending an email to firstname.lastname@example.org
Q4. Should I contact the customer care in case I change my phone number?
MoneyTap mandatorily requires you to contact the customer care department at email@example.com in case you change your phone number. This is an important security requirement as your funds are tied to your phone number along with KYC details. Failure to do this in a timely manner can lead to a delay in your loan application/approval.
Q5. Is it possible to apply for a personal loan from MoneyTap by physically visiting the company’s branch office?
No, customers can only apply for a personal loan from MoneyTap online. They can either do so by visiting the company’s website or through the MoneyTap mobile app.
Q6. How can I keep track of my personal loan from MoneyTap?
Customers can keep track of their personal loan by logging into the lender’s online portal or by using the MoneyTap mobile app. Your current loan details including outstanding amount, last payment, next due payment etc. can be accessed online after you have logged in.